Experience Design Consultant Jobs In Dubai UAE | Serco

2 months ago


dubai, United Arab Emirates Serco Full time
Experience Design Consultant Jobs In Dubai UAE | SercoFor More Top Organization Jobs Click HereAt Serco, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.Responsibilities:
The Experience Design Consultant carries out complex day-to-day activities related to ExperienceLab’s core capabilities.Planning, coordinating and conducting customer research to uncover customer needs and pain points (customer interviews, focus groups facilitation, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, analysing qualitative data and extracting insights, delivering high quality reports and presentation to communicate findings).Use design thinking skills across a variety of environments (both technical and non-technical) to help translate business challenges into innovative outcomes for internal and external clients.Ability to deliver small and medium sized projects with minimal oversight from account managers, or work as part of a team on bigger projects.Have strong communication skills and be confident presenting your research proposals and service design deliverables.Support new business development efforts by providing expert information in proposals, pitch efforts and client meetings.Using design thinking to create or contribute to design concepts and recommendations and, sometimes, prototyping.
Requirements:
Undergraduate degree and or master in a related subject, for example Psychology, HCI, Service Design, Product Design or similarA minimum of 2 years of relevant experience in a relevant role is expected, ideally in a customer research, service design or experience consulting role.Undergraduate or Masters Degree
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