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Experience Design Lead

4 months ago

dubai, United Arab Emirates Serco Full time
Experience Design Lead (Talent Pool) Jobs in Dubai | Serco JobsResponsibilities:
The Experience Design Lead (Talent Pool) carries out complex day-to-day activities related to ExperienceLab’s core capabilities.Planning, coordinating and conducting customer research to uncover customer needs and pain points (customer interviews, focus groups facilitation, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, analysing qualitative data and extracting insights, delivering high quality reports and presentation to communicate findings).
requirements
A minimum of 5 years of relevant experience in a relevant role is expected, ideally in a customer research, service design or experience consulting role.Undergraduate or Masters DegreeRelevant experience in service design or related role such as user experience design or design researchAbility to work collaboratively and communicate with clients about design methodologies and artefacts.
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