Service Quality Officer

1 month ago


sharjah, United Arab Emirates Air Arabia Full time
Service Quality Officer (Armenian Speaking) | Air Arabia Sharjah Careers
Description:
Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales.Responsibilities:
Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR.Contributes in driving the contact center teams to achieve better results in sales and customer service through building a positive environment of trust and motivation as well as competition.Applies quality based incentive scheme to maximize productivity and drive the motives of the team.
Requirements:
Bachelor degree in Management/Administration or equivalent.Quality Assurance/ISO Lead Assessor certificate is a plus.Capable of using technology systems and tools; proficient in Microsoft Office.
#J-18808-Ljbffr

  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    Date:12-Jan-2023Company:Air Arabia PJSC (G9)Location:Sharjah, AECountry:AEJob PurposeAssists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity,...


  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    Join Us for Exciting Opportunities at Top Organizations!Are you ready to be part of a team that focuses on delivering top-notch service to customers and enhancing overall experience? We are looking for a Quality Assurance Specialist to assist in setting and maintaining quality standards for our contact center. If you have a passion for improving service...


  • Sharjah, United Arab Emirates Air Arabia Full time

    **Date**:12-Jan-2023**Company**:Air Arabia PJSC (G9)**Location**:Sharjah, AE**Country**:AE**Job Purpose** Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes...


  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    Service Quality Officer – French Speaker at Top Organization in SharjahDescription:As a Service Quality Officer, you will play a key role in developing, implementing, and monitoring quality performance measures for the contact center team. Your focus will be on driving continuous improvement in service delivery following the Standard Quality Manual and...


  • Sharjah, United Arab Emirates Quality Technical Service Full time

    Male, Living in Sharjah with Valid UAE driving license **Salary**: AED2,000.00 - AED2,500.00 per month **Language**: - Malayali (required) License/Certification: - UAE driving license (required) Application Deadline: 15/03/2024


  • Sharjah, United Arab Emirates Quality Technical Service Full time

    Male, Living in Sharjah with Valid UAE driving license **Salary**: AED2,000.00 - AED2,500.00 per month **Language**: - Malayali (required) License/Certification: - UAE driving license (required) Application Deadline: 15/03/2024


  • sharjah, United Arab Emirates Air Arabia Full time

    Service Quality Officer – French Speaker Jobs in SharjahFor More Top Organization Jobs Click HereDescription:We are looking for an experienced Quality Officer to take overall responsibility for film and television show production:/Job Responsibilities:Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement...


  • sharjah, United Arab Emirates Air Arabia Full time

    Service Quality Officer – French Speaker Jobs in SharjahFor More Top Organization Jobs Click HereDescription:We are looking for an experienced Quality Officer to take overall responsibility for film and television show production:/Job Responsibilities:Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement...


  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    Service Quality Officer – French Speaker Jobs in SharjahFor More Top Organization Jobs Click HereDescription:We are looking for an experienced Quality Officer to take overall responsibility for film and television show production:/Job Responsibilities:Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement...


  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    We are looking for a Service Quality Officer in the Contact Center, who is proficient in Urdu.The main role involves developing, implementing, and monitoring quality performance measures for the team to ensure continuous improvement in service delivery. The ideal candidate will work in line with Standard Quality Manual and adopted policies and procedures to...


  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    1- Service Quality Officer – Contact CenterJob: Full TimeLocation: Sharjah, UAEJob Responsibilities:Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process...


  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    Service Quality Officer – French Speaker Jobs in SharjahFor More Top Organization Jobs Click HereDescription:Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes...


  • Sharjah, United Arab Emirates Talent Pal Full time

    **Date**:10 Feb 2024**Company**:Air Arabia PJSC (G9)**Location**:Sharjah, AE**Country**:AE**Job Purpose** Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes...


  • sharjah, United Arab Emirates Air Arabia Full time

    Service Quality Officer – French Speaker Jobs in SharjahFor More Top Organization Jobs Click HereDescription:Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes...


  • sharjah, United Arab Emirates Air Arabia Full time

    Service Quality Officer – French Speaker Jobs in SharjahFor More Top Organization Jobs Click HereDescription:Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes...


  • sharjah, United Arab Emirates Air Arabia Full time

    1- Service Quality Officer – Contact Center – Urdu SpeakerJob: Full TimeLocation: Sharjah, UAEDescription:Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes...


  • sharjah, United Arab Emirates Air Arabia Full time

    1- Service Quality Officer – Contact Center – Urdu SpeakerJob: Full TimeLocation: Sharjah, UAEDescription:Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes...


  • sharjah, United Arab Emirates Air Arabia Full time

    1- Service Quality Officer – Contact CenterJob: Full TimeLocation: Sharjah, UAEJob Responsibilities:Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process...


  • sharjah, United Arab Emirates Air Arabia Full time

    1- Service Quality Officer – Contact CenterJob: Full TimeLocation: Sharjah, UAEJob Responsibilities:Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process...


  • sharjah, United Arab Emirates Air Arabia Full time

    For More Top Organization Jobs:Click HereAssists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that...