Senior Manager Customer Support

4 weeks ago


ras al khaymah, United Arab Emirates Piermont Search Full time
We are currently assisting a successful, established, international business with operations in Europe, the Middle East, and the Americas to find an experienced Senior Manager of Customer Support.The main objective of this role is to improve the customer service experience, promote customer engagement, and support business growth.The responsibilities include taking charge of customer issues, ensuring their resolution, establishing clear objectives, and implementing strategies focused on customer satisfaction.In addition, the Assistant Manager will be responsible for leading and motivating the customer service team to deliver exceptional support.To be successful in this role you must match the below criteria:Be able to work in Ras al-Khaimah Monday to Friday and alternative Saturdays.Bachelor’s degree in Business Administration or a relevant field.A minimum of 5-10 years of proven experience in a customer service position.3-5 years' supervisory experience.Experience in managing processes, staffing, planning, and tracking budget expenses.Experience in analyzing information, developing standards, and help desk operations.Preferably a UAE Driving License holder.Maintain a systematic approach to work even under pressure.Experience in providing customer service support.Excellent knowledge of management methods and techniques.Ability to think strategically and lead.Outstanding written and verbal communication skills.Proficiency in Microsoft Office and customer service software (SAP is an added advantage).Excellent leadership, interpersonal, negotiation, and presentation skills.Punctual and conscientious with time management.Ability to train and mentor other employees.Enthusiastic, empathetic, patient, flexible, and knowledgeable about the company.
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