Customer Support Agent
7 months ago
Job Title**:Customer Support Agent**
Company**:Vendomnia**
Location**:Ras Al Khaimah, United Arab Emirates**
Position Type**:Full-Time**
About Us:
Vendomnia is a thriving e-commerce company dedicated to providing our customers with exceptional products and outstanding shopping experiences. We take pride in our commitment to quality and customer satisfaction, and we're looking for a talented Customer Support Agent to join our team.
Position Overview:
**Responsibilities**:
- Assist customers with order-related issues, product inquiries, and general questions.
- Resolve customer complaints or concerns in a courteous and empathetic manner.
- Manage and track customer communications and inquiries using our support software.
- Collaborate with other departments to ensure customer issues are resolved efficiently.
- Identify and report common customer issues to improve our products and services.
**Requirements**:
- Excellent written communication skills with a keen eye for detail.
- Prior experience in customer support or a related role is a plus but not required.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and as part of a team.
- Empathy and patience when dealing with customer inquiries.
How to Apply:
**Job Types**: Full-time, Contract
Contract length: 24 months
**Salary**: AED2,000.00 per month
Ability to commute/relocate:
- Ras al-Khaimah: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
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