Guest Service Agent

4 weeks ago

dubai, United Arab Emirates Anantara Full time
Company Location: Anantara The Palm Dubai ResortCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.Job DescriptionPlease note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are:Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.Has a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.Ensure that handling of all financial transactions is as per the resort policies.Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.Keep the supervisor informed of all guest feedback whether positive or negative.To develop a close and harmonious working relationship with all departments.Attend resort events, daily shift briefings and training to improve professional skills.Foster a good relationship with third party companies.Work closely with Concierge and limousine drivers to ensure smooth transfer arrangements for guests.Detailed and ensure proper handover from incoming and outgoing shifts.Answer telephones promptly and accurately and follow telephone etiquettes.Ensure timely follow up of all guest requests and reverts to guests or resort as appropriate.Take ownership of guest’s requests and needs and ensures immediate action as appropriate.Keep Front Office Manager informed of all mishaps, unusual cases and guest feedbacks.Well acquainted with all resort facilities, including the guest room facilities and know all events in the resort.Keep himself/herself updated on the arrivals, departure and transport arrangements for the day.Ensure guest recognition.Is able to identify and acknowledge repeat guests and VIPs.Ensure that each guest interaction is a delightful experience for the guests.Never say “NO”. Offer alternatives as applicable.Always find a way to exceed guest’s need and expectations.Ensure consistent delivery of resort’s service standards.Is self-motivated and leads his colleagues by example.Respect the departmental duty roster and report to work on time.Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.Attend all scheduled training courses organized by the department and resort as and when asked to.Is a team player and actively participates in all team member activities.Present himself/herself at all times with professional courtesy and etiquette towards both guests and team members.Is well groomed and in proper uniform at all times.Maintain a professional demeanor at all times.Always project a positive image of the resort and company.Ensure strict compliance to all resort and local laws regarding CID, fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.#LI-MH1QualificationsA strong focus on customer servicePrior experience in hotel front office operations is preferredExcellent communication skills; fluency in English is requiredBe able to work shifts, weekends and public holidaysComputer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.Russian or German Speakerwill be an advantage.
#J-18808-Ljbffr

  • Guest Service Agent

    3 weeks ago

    Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time

    **Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. **Guest Service Agent duties...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates Avani Ibn Battuta Hotel Full time

    Guest Service Agent - Avani Ibn Battuta Hotel We are currently hiring a Guest Service Agent to join our team at Avani Ibn Battuta Hotel. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay with us is comfortable and enjoyable. **Responsibilities**: 1- Greeting and welcome...

  • Guest Service Agent

    1 month ago

    Dubai, United Arab Emirates Royal Central Hotel Full time

    As Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **Responsibilities**: - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. - Coordinate with...

  • Guest Service Agent

    4 weeks ago

    dubai, United Arab Emirates Grand Excelsior Hotel Full time

    The Guest Service Agent will be able to check-in, check-out Guests and cashiering.Supportive Functions:Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers, bedding type, wholesale rates,...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction.Guest Service Agent duties and...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Avani Ibn Battuta Hotel Full time

    Guest Service Agent - Avani Ibn Battuta HotelWe are currently hiring a Guest Service Agent to join our team at Avani Ibn Battuta Hotel. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay with us is comfortable and enjoyable.Responsibilities:1- Greeting and welcome guests...

  • Guest Service Agent

    3 weeks ago

    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Guest Service Agent duties and responsibilities - Welcoming guests as they arrive and checking them into their rooms - Answering phone calls and responding to guest inquiries - Handling guest complaints and resolving issues in a timely and professional manner - Processing payments and maintaining accurate guest records - Assisting guests with luggage and...

  • Guest Services Agent

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Services Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Services Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time

    We are seeking a highly motivated and customer-oriented Guest Service Agent to join our team. The Guest Service Agent will be responsible for providing exceptional customer service to guests during their stay at our hotel. Key Responsibilities: Greet and welcome guests upon arrival Register and assign rooms to guests Handle guest check-ins and...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Royal Central Hotel Full time

    As Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Responsibilities: Process all guest checkins, checkouts, room assignments, and room change/late checkout requests. Secure payment; activate/reissue room keys. Coordinate with Housekeeping to...

  • Guest Service Agent

    3 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    3 months ago

    Dubai, United Arab Emirates FLORA INN HOTEL DUBAI a For Full time

    Service agents in this industry perform a variety of tasks depending on the services they provide to the guest, the size of the property they oversee, and its location. Here are some tasks a guest service agent may be responsible for: - welcoming guests as they arrive at the property and making a positive first impression - checking guests in, issuing keys...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Listens attentively to Guest. Confirms guest's address and other information such as length of stay by asking questions of guest. Verifies payment, obtains signature and confirms registration, Uses upselling techniques to obtain higher revenue. Accepts cash for payment after obtaining identification from Guest, "no posts" the Account to ensure no outstanding...

  • Guest Services Agent

    2 months ago

    Dubai, United Arab Emirates MINOR Hotels Full time

    The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He/she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider,...

  • Guest Service Agent

    3 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent at DoubleTree Business Bay provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    2 months ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...