Guest Service Agent

2 weeks ago

Dubai, United Arab Emirates Hilton Full time

A Guest Service Agent at DoubleTree Business Bay provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive & friendly attitude
- To maintain a high customer service focus by approaching your job with guests always in mind
- To have a positive impact, taking personal responsibility and initiatives to make it right.
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills and knowledge to enhance your personal performance & development.
- To be flexible, responding quickly and positively to changing requirements.
- To maintain high team focus by showing teamwork in pursuit of the department goals
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling & in a customer-focused industry
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**

The future of hospitality is Bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to share the light & warmth of hospitality, we have welcomed more than 3 billion guests in more than 100-year history. Hilton is proud to have been winning workplace culture, and we are consistently named among one of the world's best workplaces.

Our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and work perks such as Go Hilton Team Member Travel discount program, we ensure that you THRIVE with us.

**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON**

Maybe it's all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your journey as comfortable as possible right from the start.

**Find out more about all our brands and hotels

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