Guest Relations Specialist Airline

3 weeks ago

abu dhabi, United Arab Emirates Black Pearl Consult Full time
Our client one of the world
s leading sports resorts is looking for a Guest Relations Specialist (Hospitality) to join their team based in Abu Dhabi UAE.The Guest Relations Specialist is the Supervisor for all Guests Relations Representatives. Having a flair for communication with the ability to resolve issues in a timely and accurate manner providing excellent and exceptional service attempt for 100% customer satisfaction exudes a warm and welcoming reception ensuring that our guests have an exceptional guest experience pleasant and comfortable visit in the resort. Ultimately this role will manage guest services and our company
s image by answering guests
requests and making sure our guests are satisfied.Duties & ResponsibilitiesIn charge in making sure that the frontdesk staff including Receptionist and GuestsRelations Representatives are offering stellar customer service and provide memorable hospitality experiences for our guests ensuring we comply with all standards and operating proceduresManage guest services staffing and supervision including scheduling training performance management coaching and discipline as needed promotional recommendations etc.Conduct and attend effective shift briefings to ensure resort activities and operational requirements are well planned & executed.To evaluate constantly the staffing guide and plans the staff requirements to suit the operational requirementsResponsible for effective communication of VIP Amenities with Housekeeping F & B Concierge Front Office Reservations and SalesIs the key person to meet and greet VIP guests upon arrival and departure main contact for top VIP guestsAnalyzes guest preferences and prepares reports for improvement on Guest SatisfactionLiaison with VIP guests for private business meetings social events gatherings etc.Prearrival communication arrival experience check in procedure billing and check out proceduresAnalyze and record all guests
feedback & surveys and continuously drive for improvementMonitor in house guests
satisfaction and manage guests
complaints; handle guest complaints and follow up & update Guest on corrective actions undertaken.RequirementsBachelor
s degree in Hospitality/Hotel Management or a related field or equivalent commercial experienceMinimum 10 years
experience in hospitality and / or sports facilities environmentExperience in an integrated Private or SemiPrivate Resort and Country Club or Sports Club with both Membership and Public access in a senior roleMinimum 5 years
UAE experience in Hospitality gained in a managerial role with a proven track record in hotel related industries is preferredExcellent leadership skills with experience of driving performance in teamsAbility to provide honest feedback and constructive criticism to the teamCommercial awareness must have a strong understanding of Key PerformanceIndicators and how it pertains to the success of guest relations activitiesAnalytical Skills Problem Solving Skills Excellent Communication SkillsAgile and adaptable
able to thrive in rapidly growing businessProvide quantitative and qualitative reports using data from guests feedback and surveys.Applicants residing within the UAE will be given preference.To view other vacancies we have please check our website () and follow us on our social media accountsLinkedIn
/
Facebook
/
Twitter /
InstagramDisclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.
Bachelor
s degree in Hospitality/Hotel Management or a related field or equivalent commercial experience
Minimum 10 years
experience in hospitality and / or sports facilities environment
Experience in an integrated Private or Semi-Private Resort and Country Club or Sports Club with both Membership and Public access in a senior role
Minimum 5 years
UAE experience in Hospitality, gained in a managerial role, with a proven track record in hotel related industries is preferred
Excellent leadership skills with experience of driving performance in teams
Ability to provide honest feedback and constructive criticism to the team
Commercial awareness, must have a strong understanding of Key Performance
Indicators and how it pertains to the success of guest relations activities
Analytical Skills, Problem Solving Skills, Excellent Communication Skills
Agile and adaptable - able to thrive in rapidly growing business
Provide quantitative and qualitative reports using data from guests' feedback and surveys.
Applicants residing within the UAE will be given preference. To view other vacancies we have, please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - .#J-18808-Ljbffr

  • Guest Relations Specialist Airline

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pearl Consult Full time

    Our client, one of the leading sports resorts globally, is in need of a Guest Relations Specialist (Hospitality) to join their team in Abu Dhabi, UAE.The Guest Relations Specialist oversees all Guests Relations Representatives, excelling in communication, problem-solving, and delivering exceptional customer service for 100% customer satisfaction, ensuring...

  • Guest Relations Specialist Airline

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pearl Consult Full time

    Our client one of the world s leading sports resorts is looking for a Guest Relations Specialist (Hospitality) to join their team based in Abu Dhabi UAE.The Guest Relations Specialist is the Supervisor for all Guests Relations Representatives. Having a flair for communication with the ability to resolve issues in a timely and accurate manner providing...

  • Guest Relations Specialist Airline

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pearl Consult Full time

    Our client one of the world s leading sports resorts is looking for a Guest Relations Specialist (Hospitality) to join their team based in Abu Dhabi UAE.The Guest Relations Specialist is the Supervisor for all Guests Relations Representatives. Having a flair for communication with the ability to resolve issues in a timely and accurate manner providing...

  • Guest Relations Specialist Airline

    2 months ago

    Abu Dhabi, United Arab Emirates Black Pearl Consult Full time

    Our client one of the world s leading sports resorts is looking for a Guest Relations Specialist (Hospitality) to join their team based in Abu Dhabi UAE.The Guest Relations Specialist is the Supervisor for all Guests Relations Representatives. Having a flair for communication with the ability to resolve issues in a timely and accurate manner providing...

  • Guest Relations Specialist Airline

    4 weeks ago

    Abu Dhabi, United Arab Emirates Black Pearl Consult Full time

    Our client one of the world s leading sports resorts is looking for a Guest Relations Specialist (Hospitality) to join their team based in Abu Dhabi UAE.The Guest Relations Specialist is the Supervisor for all Guests Relations Representatives. Having a flair for communication with the ability to resolve issues in a timely and accurate manner providing...

  • Guest Relations Specialist Airline

    4 weeks ago

    Abu Dhabi, United Arab Emirates Black Pearl Consult Full time

    Our client one of theworld s leading sports resorts is looking for a GuestRelations Specialist (Hospitality) to join their teambased in Abu DhabiUAE.TheGuest Relations Specialist isthe Supervisor for all Guests Relations Representatives. Having aflair for communication with the ability to resolve issues in atimely and accurate manner providing excellent and...

  • Guest Relations Specialist Airline

    2 months ago

    Abu Dhabi, United Arab Emirates Black Pearl Consult Full time

    Our client one of theworld s leading sports resorts is looking for a GuestRelations Specialist (Hospitality) to join their teambased in Abu DhabiUAE.TheGuest Relations Specialist isthe Supervisor for all Guests Relations Representatives. Having aflair for communication with the ability to resolve issues in atimely and accurate manner providing excellent and...

  • Airline Reservation Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Tadreeb UAE Full time

    **Key Responsibilities**: - Utilize IATA (International Air Transport Association) standards and guidelines in the reservation process. **(MUST)**: - Handle airline reservations, bookings, and ticketing for customers. - Provide excellent customer service by addressing inquiries and resolving issues related to flight reservations. - Stay informed about...

  • Guest Relations

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Bloomfields Full time

    Job Responsibilities As the Guest Relations & Operations Officer, you will be responsible for welcoming and directing guests, answering phone calls, and handling general administrative tasks to ensure smooth operation. Warmly welcome guests upon arrival and provide a friendly and professional introduction to the property and its amenities. Ensure that all...

  • Guest Relations Manager

    2 months ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    Guest Relations Manager A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to...

  • Guest Relations Manager

    1 day ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    Guest Relations Manager A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to...

  • Guest Relations Representative

    4 weeks ago

    Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

    Position**:Guest Relation Representative** Job Location**:Abu Dhabi** **Job Summary** As a Guest Relations Representative you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. In this role, you should be an excellent communicator who can stay positive when facing...

  • Guest Relations Representative

    3 weeks ago

    Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

    Position**:Guest Relation Representative** Job Location**:Abu Dhabi** **Job Summary** As a Guest Relations Representative you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. In this role, you should be an excellent communicator who can stay positive when facing...

  • Guest Relations/equestrian

    7 days ago

    Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

    Position**:Guest Relations/Equestrian** Job Location**:Abu Dhabi** **Job Summary** As a Guest Relations Representative you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. In this role, you should be an excellent communicator who can stay positive when facing...

  • Guest Relations Executive

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates AL BADIYA INVESTMENT GROUP Full time

    Guest Relations ExecutiveAn exciting opportunity has arisen for a Guest Relations Executive to join Al Badiya Investment Group, Abu Dhabi.What you will be doing: Provide exceptional service to the guests & maintains the overall efficiency of standards set. Respond to any questions, needs and desires of guests, and follow up with guests to ensure their...

  • Guest Relations Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...

  • Guest Relations Supervisor

    2 months ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    As Guest Relations Supervisor, to offer our guests a friendly and efficient service at all times, taking account of the established service standard and Management guidelines. Supervise and train all Guest Relations Executive in offering an optimal service to all guests, taking account of the established standards. Supports the reception when appropriate. A...

  • Guest Relations Representative

    3 weeks ago

    Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    **Location**: Conrad Abu Dhabi, Etihad Towers Property Shop Investments is seeking a Guest Relations Associate to join our team at our office located within Conrad Hotel, Abu Dhabi. As a Guest Relations Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. **Responsibilities**: -...

  • Guest Relations Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Worldwide, Inc. Full time

    Job Description - Guest Relations Manager - The WB Abu Dhabi, Curio Collection by Hilton (HOT0AL0K)Job DescriptionGuest Relations Manager - The WB Abu Dhabi, Curio Collection by Hilton(Job Number:HOT0AL0K)Work LocationsWork Locations:THE WB Abu Dhabi, Curio Collection by HiltonYas Leisure Drive, Yas IslandAbu DhabiA Guest Relations Manager manages the needs...

  • Guest Relations Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    As Guest Relations Supervisor, to offer our guests a friendly and efficient service at all times, taking account of the established service standard and Management guidelines. Supervise and train all Guest Relations Executive in offering an optimal service to all guests, taking account of the established standards. Supports the reception when appropriate.A...