Commercial Director- Global, Fintech

3 weeks ago


dubai, United Arab Emirates Fintech News Full time
Optasia is seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As member of the Customer Engagement team in Optasia, you will be responsible for delivering scalable solutions for the customer segment across emerging markets. You will work closely with the Customer Engagement Directors and Products & Solutions Specialists to enable solutions that addresses partner needs while leveraging the unique competitive advantages that our solutions offer.
Work with existing partners to generate new business opportunities.Liaise with internal teams in product and engineering to facilitate new initiatives with the aim of enriching the current accounts with new solutions.Drive growth agenda and profitability plans through organic initiativesProactively identify themes and develop propositions that challenge the status quo and deliver valued thought leadership for customers, resulting in innovation and market evolutionBoost Customer Satisfaction and value to OptasiaEnsure Business targets are met, and revenues are optimized to meet company targetsObserve market trends, monitor the product portfolio’s performance against targets and evaluate potential challenges to implement action plansTravel and meet senior account stakeholders from time to timeEnsure all client relationship is at the optimal levelsShare customer knowledge and insights through an effective information flowWork with legal team to ensure consistent delivery of a compliant product
Minimum of 7 years’ experience Mobile Financial Services, Consumer/SMME lending, Fintech Company/ PaaS.Strong team management skills and experience with managing a team of plus 20 membersExperience in managing accounts more than +$20mExperience handling relationships with multi-cultural partners in multiple regionsStrong attention to detail and culture diversified mindsetDegree holder in Engineering, Marketing, Business or related discipline preferableProven ability to drive positive customer experiences that build loyalty and deliver measurable resultsDynamic, passion for Fintech industry and knowledge of the market/competitorsCommercial awareness and strong business acumenStrong analytical, numerical, written communication and excellent organizational skillsSolid understanding of contracts and processesProficiency with Microsoft Office, in particular Excel and CRM systemsFluency in English
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