Customer Success Associate

3 weeks ago

dubai, United Arab Emirates Trigenx, LLC Full time
You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disasterYou thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainableYou are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams, you are in constant communication and collaboration with key stakeholders to win as a teamYou are the architect of your own career: If you put in the work, this role won’t be your last with our company. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environmentYou want to be with the best: At our company, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out thereIn this role, you will:Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platformCompose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business valueOrchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goalsConduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of our productsDeeply understand the platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many moreServe as a mentor to the wider Customer Success and Support teamsChampion, role model, and embed our cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new officesMinimum requirements for the role:2-3+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferredThis is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligenceExperience assisting or working with technical productsSolutions-oriented with strong problem solving skillsProven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our softwarePassion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environmentDiplomacy, tact, and poise under pressure when working through customer issuesBachelor’s degree from a 4-year institutionAn ideal candidate also has:Has strong bias for action, the ability to think big, with insistence on high standardsHas experience serving and partnering with large-scale business solutions at Fortune 500 companiesThrives in an unstructured, fast-paced, and change-heavy environment Disclaimer: Drjobs.ae
is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.#J-18808-Ljbffr

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