Customer Success Associate

3 weeks ago


Dubai, United Arab Emirates CXG Full time

We are growing We are currently looking to hire an** Emirati National Customer Success Associate** for our office in Dubai.

This role requires an enthusiastic quick learner with interest in retail / luxury and customer experience. Key drivers of success are acute organizational skills and a problem-solving mindset.

**_ We are open to consider fresh graduates._**

**Who we are**:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

**What you will be doing**:
You will join a dynamic and fast-paced environment and work closely with our teams based in Dubai.

In this highly collaborative role, you are **responsible for coordination and management of several projects in development and recently deployed.** Your daily tasks will involve **administration, coordination, and a lot of problem-solving while providing day-to-day support to the Customer Success Manager in managing the portfolio of prestigious client accounts**.

Responsibilities include, but are not limited to:

- Assisting the Customer Success team with data entry, data extraction for project updates, account and proposal creation, platform setup and invoicing
- Fieldwork follow-ups with our operations teams to ensure that programs run on time and as per client requirements
- Supporting our clients with information, answers, required data and problem solving
- Identifying/ flagging issues in a timely manner for quick resolutions
- Preparation of deliverables (proposals, reports, presentations) to ensure they meet clients’ needs and agreed deadlines.
- Weekly communication to client facing teams to make sure all offers / contracts are up to date on our ERP
- Operational tasks: Creation of logins, location list update, etc.
- Coordinating with various internal teams.

**Requirements**:
**What you will bring along**:
This role requires a **passion about the luxury industry and customer experience**. It also requires strong organization skills. You should also have the below:

- Emirati National
- Bachelor’s/ Master’s Degree in Administration, Business, Management, or related field
- Recent graduate or 1-2 years of experience in project management, retail operations, client management, marketing, consulting, or related field
- Excellent communication and problem-solving skills
- Excellent written English skills
- Proficient in Microsoft office tools (Word, Excel, PowerPoint, Outlook, Teams)
- Ability to work in a global environment
- Time Management
- Organizational skills
- Team player
- Result oriented



  • Dubai, United Arab Emirates Knowledge Planet Group powered by Physics Wallah Full time

    **Job Summary**: We are seeking a motivated and customer-focused individual to join our dynamic team as a Customer Success Associate at our Edtech firm. As a Customer Success Associate, you will play a pivotal role in ensuring our students and parents have a seamless and successful experience with our educational products and services. Your primary focus...


  • Dubai, Dubai, United Arab Emirates Sleekflow Full time

    About SleekFlowJoin SleekFlow, a thriving SaaS startup that is experiencing rapid growth thanks to the support of renowned investors like Tiger Global and Gobi Partners. Our mission is to shape the future of communication by empowering companies to center all their workflows around meaningful conversations, and as a member of our team, you will have the...


  • Dubai, Dubai, United Arab Emirates CXG Full time

    We are growing We are currently looking to hire an Emirati National Customer Success Associate for our office in Dubai.This role requires an enthusiastic quick learner with interest in retail / luxury and customer experience. Key drivers of success are acute organizational skills and a problem-solving mindset._ We are open to consider fresh graduates._Who we...


  • dubai, United Arab Emirates SALES ASSOCIATE Full time

    SALES ASSOCIATE Jobs In Dubai,UAE | SALES ASSOCIATEDescription:As the public face of the company the sales associate is responsible for dealing with any and all customer questions about the products and services the company offers. A sales associate is expected to be continuously updating their knowledge of the company products, services, and...


  • dubai, United Arab Emirates SALES ASSOCIATE Full time

    SALES ASSOCIATE Jobs In Dubai,UAE | SALES ASSOCIATEDescription:As the public face of the company the sales associate is responsible for dealing with any and all customer questions about the products and services the company offers. A sales associate is expected to be continuously updating their knowledge of the company products, services, and...


  • Dubai, United Arab Emirates Kitopi Full time

    Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...


  • dubai, United Arab Emirates Trigenx, LLC Full time

    You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disasterYou thrive the most when solving problems: Our constantly...


  • dubai, United Arab Emirates Trigenx, LLC Full time

    You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disasterYou thrive the most when solving problems: Our constantly...


  • Dubai, Dubai, United Arab Emirates Trigenx, LLC Full time

    You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disasterYou thrive the most when solving...


  • Dubai, United Arab Emirates Trigenx, LLC Full time

    You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disasterYou thrive the most when solving...


  • Dubai, United Arab Emirates Trigenx, LLC Full time

    You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disasterYou thrive the most when solving...


  • Dubai, United Arab Emirates Trigenx, LLC Full time

    You should applyif: Youwant to impact the industries that run our world: Every phone callyou answer and every email you send can affect whether truckdrivers deliver goods on time and without accidents, whetherstudents get dropped off safely from school, or whether power getsrestored quickly after a natural disasterYouthrive the most when solving problems:...


  • Dubai, United Arab Emirates Trigenx, LLC Full time

    You should applyif: Youwant to impact the industries that run our world: Every phone callyou answer and every email you send can affect whether truckdrivers deliver goods on time and without accidents, whetherstudents get dropped off safely from school, or whether power getsrestored quickly after a natural disasterYouthrive the most when solving problems:...


  • Dubai, Dubai, United Arab Emirates Trigenx, LLC Full time

    You should applyif: Youwant to impact the industries that run our world: Every phone callyou answer and every email you send can affect whether truckdrivers deliver goods on time and without accidents, whetherstudents get dropped off safely from school, or whether power getsrestored quickly after a natural disasterYouthrive the most when solving problems:...


  • Dubai, United Arab Emirates Frontline Performance Group Full time

    In the role of the Customer Success Assistant you will support the Customer Success Consultants on administrative responsibilities as well as direct client coverage. The CSA will uphold value of the FPG product and service throughout the duration of their journey with our company. You will act as the voice of the CSA and be responsible for supporting the...


  • Dubai, Dubai, United Arab Emirates Frontline Performance Group Full time

    In the role of the Customer Success Assistant you will support the Customer Success Consultants on administrative responsibilities as well as direct client coverage. The CSA will uphold value of the FPG product and service throughout the duration of their journey with our company. You will act as the voice of the CSA and be responsible for supporting the...


  • Dubai, United Arab Emirates Digital Gravity Full time

    Customer Success Manager - Job Description We at Digital Gravity hiring an experienced Customer Success Manager to help us keep growing. If you're dedicated and ambitious then this is an excellent place to grow your career. Don't hesitate to apply. Responsibilities for Customer Success Manager Establish clear retention goals and process milestones for...


  • Dubai, Dubai, United Arab Emirates Digital Gravity Full time

    Customer Success Manager - Job DescriptionWe at Digital Gravity hiring an experienced Customer Success Manager to help us keepgrowing. If you're dedicated and ambitious then this is an excellent place to grow your career.Don't hesitate to apply.Responsibilities for Customer Success ManagerEstablish clear retention goals and process milestones for the client...


  • Dubai, United Arab Emirates Clarivate Full time

    We are looking for a **_Customer Success Manager_** join our global Customer Success team! The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...


  • Dubai, Dubai, United Arab Emirates Clarivate Full time

    We are looking for a _Customer Success Manager_ join our global Customer Success team The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team.In this role you will provide education materials and services, identify and...