Guest Relation Supervisor

3 weeks ago


dubai, United Arab Emirates Accor Hotels Uae Full time
The job posting is outdated and position may be filled
- Employee benefit card offering discounted rates in Accor worldwide- Learning programs through our Academies- Opportunity to develop your talent and grow within your property and across the world- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.What you will be doing:- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.- Resolve guest's complaints / requests and liaise with the department concerned to ensure immediately follow up- Closely monitor guest comments on online channels and social media and respond to guest comments.- File daily guest relations report and documents systematically- Handle issuance of guest room key cards and ensure effective control for guest security.- Ensure that all messages, mails and packages are delivered to the guest room.- Daily courteous calls to VIP rooms, so too with other guests- Re announce VIP rooms to Housekeeping and F&B departments.- Ensure the hotel's online ratings externally on Trip Advisor, Booking.com, etc.- Check VIP rooms after amenities are placed- Come up with innovative ideas for guest recovery- Takes responsibility for anticipating and meeting customer needs- Identifies opportunities and initiates interaction with guests, being professional and welcoming Disclaimer: Drjobs.ae
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