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Guest Relations Manager

1 month ago

dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time
Inspiring opportunities in every corner of the worldALREADY ENROLLED?Update your data, view your application and progressARE YOU A FORMER MANDARIN ORIENTAL COLLEAGUE OR INTERN?Access the careers site exclusive to our Forever Fans for:Priority consideration when applyingA fast-track interview & selection process and, upon successful rehire, a tailored colleague orientation experienceAccess to MO Talks and priority registration to live webinars with industry experts and featured Forever FansA Knowledge Portal featuring ongoing relevant learning content and development guidanceGuest Relations Manager - Mandarin Oriental Downtown, DubaiNestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.The Guest Relations Manager will be the key liaison between the Hotel and its Guests - meet, greet and escort all VIP guests. As the Guest Relations Manager, you will be responsible to ensure every guest experience exceeds expectations, from a smooth arrival to a fond farewell.Key Responsibilities:Oversee all guest relations operations, including but not limited to, VIP check-in/check-out procedures, guest inquiries, reservations, and concierge services, to ensure a seamless VIP guest serviceAnticipate guests' needs and preferences, providing personalized recommendations and arranging special amenities or services as requiredFoster strong relationships with repeat guests, VIPs and corporate clients, ensuring loyalty and satisfactionLead and inspire Guest Relations colleagues to deliver exceptional service and uphold MO standards of excellenceMonitor and analyze key performance metrics, such as guest satisfaction scores, guest database audit, etc., to identify areas for improvement and implement strategies or initiatives for enhancementImplement and uphold hotel policies and procedures to ensure compliance with industry standards and regulationsCollaborate with other departments to coordinate guest services and resolve any issues or requestsFoster a culture of professionalism among front office staff through training, mentoring, and performance management.Stay abreast of industry trends and best practices to continuously elevate the guest experience and drive innovation within the front office departmentSkills and Qualifications:Minimum 3 years' experience working in a luxury hotel environment. Middle East experience is an advantage.Minimum of 2 years of Front Office/ Guest Relations/ Butler experience in luxury hotels. A hotel pre-opening experience is an advantage.Proficiency in relevant hotel management software and technology platforms used in the hospitality industry, with a commitment to leveraging technology to enhance guest experiences; prior experience with PSMS is an advantage.Proven leadership abilities, with a track record of effectively managing and inspiring teams to deliver exceptional service and exceed performance targets.Exceptional communication and interpersonal skills, with fluency in English and the ability to connect with guests from diverse backgrounds. Fluency in Arabic and other languages is a definite advantage.Strong organizational skills and attention to detail, with the ability to multitask, prioritize, and thrive in a fast-paced environment.Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as per business needsAdvertised:
24 May 2024
Arabian Standard TimeApplications close:
31 May 2024
Arabian Standard TimePlease note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group’s name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter.We will email you new jobs that match this search.Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.The email address was invalid, please check for errors.
Are you a committed leader with attention to detail? We seek an exceptional Guest Relations Manager to join our pre-opening team and oversee our guest relations section .
Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group’s name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter.
Are you a committed leader with attention to detail? We seek an exceptional Guest Relations Manager to join our pre-opening team and oversee our guest relations section .#J-18808-Ljbffr

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