Guest Service Centre Agent

4 weeks ago

dubai, United Arab Emirates Anantara Hotels & Resorts Full time
Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Within this, the key responsibilities for this position are:
Clearly understand the concept of guest services center being the one point of contact for guests. Ensure adherence to :
Proper and prompt handling of calls Prompt handling of ll guest requests through FCS e-connect Message handling Compliance with request as per LAOP Usage of standard phraseology
Ensure adherence to duty roster and is punctual. Ensure that that work areas, PABX are properly maintained and cleaned. Is updated of VIP/RSVP etc. and repeat guest list. Perform duties of guest services when necessary. Maintain order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger. Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment. Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept. Ensure immediate transmission of invoices to the cashiers / front desk. Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition) Ensures that all guest requests are channelled correctly and followed upon effectively. Conduct courtesy calls to in-house guests to ensure follow up on requests. Is able to route all incoming calls quickly and efficiently without keeping the caller waiting. Complete all other shift duties as outlined on shift checklist. Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent. Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties. Follow procedure of shift handover between colleagues with regards to day to day operation. Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system. Update promptly and correctly all guest data in CID online system Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required. Develop and maintain a close and harmonious working relationship with all hotel departments. Participate in training programs for the Front Office Department as scheduled. Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented. Ensure that all correspondence are processed within the set times and handled correctly according to the procedures. Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
Qualifications
A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills; fluency in English is required Be able to work shifts, weekends and public holidays Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred#J-18808-Ljbffr

  • Guest Service Centre Agent

    2 months ago

    Dubai, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Centre Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Description Please note that this is not an exhaustive list of everything that needs to be done. Within this, the key responsibilities for this position are: Clearly understand the concept of guest services center being the one point of contact for guests. Ensure adherence to :Proper and prompt handling of calls Prompt handling of ll guest requests...

  • Guest Service Centre Agent

    1 month ago

    Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job DescriptionPlease note that this is not an exhaustive list of everything that needs to be done. Within this, the key responsibilities for this position are: Clearly understand the concept of guest services center being the one point of contact for guests.Ensure adherence to :Proper and prompt handling of callsPrompt handling of ll guest requests through...

  • Guest Service Centre Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Guest Service Centre Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Full time

    Company Location: Anantara The Palm Dubai ResortCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities,...

  • Guest Service Centre Agent

    1 month ago

    Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    JobDescriptionPlease note thatthis is not an exhaustive list of everything that needs to be done.Within this, the key responsibilities for this positionare: Clearly understandthe concept of guest services center being the one point of contactfor guests.Ensure adherence to:Proper and prompt handling ofcallsPrompt handling of ll guest requeststhrough FCS...

  • Guest Service Centre Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

    An Exhilarating OpportunityAre you ready to be part of our Trailblazing FIVE Tribe that's setting the Gold Standard in Revenue and Reservation? FIVE Hotels and Resorts is seeking a bold and innovative individual who's passionate about creating unforgettable, Next-Level experiences for our guests and other 'FIVERs'.Famed for its high-energy lifestyle,...

  • Guest Service Agent

    2 weeks ago

    Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring !! - Guest service agent - Male (Arabic speaker) - Minimum 2 years experience in hospitality. **Job Types**: Full-time, Part-time Part-time hours: 48 per week Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)

  • Concierge/guest Service Agent

    2 months ago

    Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring.!! Concierge/ Guest Service Agent - Assist guests with heavy packages and luggage etc. according to the baggage handling procedure. - Adhere to guest check-in and check-out procedures. - Welcome guests at the main entrance with the greeting appropriate to the time of day - Assist arriving and departing guests by opening and closing car and...

  • Concierge/guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring.Concierge/ Guest Service Agent Assist guests with heavy packages and luggage etc. according to the baggage handling procedure. Adhere to guest checkin and checkout procedures. Welcome guests at the main entrance with the greeting appropriate to the time of day Assist arriving and departing guests by opening and closing car and taxi doors. Guide...

  • Connectivity Centre Agent

    3 weeks ago

    Dubai, United Arab Emirates One&Only The Palm Full time

    Connectivity Centre Agent (10498) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Service Agent

    2 weeks ago

    Dubai, United Arab Emirates GRAND EXCELSIOR HOTEL DEIRA Full time

    **Essential Functions**: The Guest Service Agent will be able to check-in, check-out Guests and cashiering. **Supportive Functions**: Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers,...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. **Guest Service Agent duties...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates Avani Ibn Battuta Hotel Full time

    Guest Service Agent - Avani Ibn Battuta Hotel We are currently hiring a Guest Service Agent to join our team at Avani Ibn Battuta Hotel. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay with us is comfortable and enjoyable. **Responsibilities**: 1- Greeting and welcome...

  • Guest Services Executive

    4 weeks ago

    dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionSofitel Singapore City Centre, an iconic hotel which opens in October 2017will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.The 223-room Sofitel Singapore City...

  • Guest Service Agent

    4 weeks ago

    Dubai, United Arab Emirates Royal Central Hotel Full time

    As Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **Responsibilities**: - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. - Coordinate with...

  • Guest Service Agent

    4 weeks ago

    dubai, United Arab Emirates Grand Excelsior Hotel Full time

    The Guest Service Agent will be able to check-in, check-out Guests and cashiering.Supportive Functions:Agent must be familiar with reservations system and equipment. Rate structure and special packages including D.C.S., Set, T/A, A/L Discounts, Rates, Room types, all applicable coding honey moon, Packages, Travel vouchers, bedding type, wholesale rates,...

  • Guest Service Agent

    2 months ago

    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction.Guest Service Agent duties and...

  • Guest Relations Agent for The Waldorf Astoria Dubai

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Agent for the Waldorf Astoria Dubai International Financial Centre, engages with our Guests and VIP Guests throughout the entire hospitality experience. From pre-arrival to post-departure, the Guest Relations Agent serves as point of contact for our Guests and creates an unforgettable Guest experience. **What will I be doing?** As a Guest...