Guest Service Centre Agent

2 weeks ago

Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

An Exhilarating Opportunity


Are you ready to be part of our Trailblazing FIVE Tribe that's setting the Gold Standard in Revenue and Reservation? FIVE Hotels and Resorts is seeking a bold and innovative individual who's passionate about creating unforgettable, Next-Level experiences for our guests and other 'FIVERs'.

Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome of daring glamour, and includes these famous luxury lifestyle destinations:

  • Dubbed the hottest hotel in Dubai, the daretobedifferent FIVE Palm Jumeirah is home to awardwinning restaurants, bars, and Dubai's #1 rooftop club.
  • Switzerland's ultimate entertainment hotspot, FIVE Zurich's luxury lifestyle awardwinning restaurants, rooftop club and buzzing pool are centered around FIVE's hallmark musical stylings.
  • Ready to launch in Q4 of 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique 'Vibe at FIVE,' it will offer ultraluxe, ecoconscious residences for luxury aficionados.

The Team
'FIVERs' are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, you'll personify the distinct 'FIVE-Styled Vibe' and use it to create Insta-Perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime - then look no further.

Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. You're a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and execute tasks with precision and finesse.

Your outgoing and approachable nature enables you to connect with other 'FIVERs' and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.


So, have the best time ever by joining our Revenue and Reservation Team as Guest Service Centre Agent to deliver exceptional experiences across our award-winning lifestyle destinations.

Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights

Sustainable Indulgence at FIVE
FIVE is a leader in sustainable luxury living and hospitality. The company's science-meets-styled Sustainable Indulgence at FIVE philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings.

FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification.

These achievements highlight FIVE's comprehensive and committed scope of sustainability strategy permeating operations, governance and community.

An Equal Opportunity Employer
The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer.

Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.

Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together - it is a family bonded by common values and goals, celebrating people, culture and diversity.


Key Responsibilities

  • Acts as the Initial Touch Point for Guests, promptly and professionally handling inbound calls and online chat inquiries with 'FIVE-Styled' Flair.
  • Ensures Seamless Availability and efficient Execution of Services at the Service Centre, maintaining a Next-Level Standard of luxury and sophistication.
  • Safeguards utmost confidentiality, Protecting Guest Information with care and discretion.
  • Promptly answers telephone calls, greeting callers with an energetic, friendly, and courteous tone, reflecting the Award-Winning 'Vibe at FIVE.'
  • Skillfully transcribes messages, repeating information for accuracy, utilising computer systems to curate Flawless Communication and deliver messages to Guests.
  • Manages Seamless Coordination as a Proactive Dispatcher, connecting Security, Guest Services, and other FIVE Tribe Members with precision.
  • Updates Service Requests and Work Orders, and dispatches them to the appropriate Departments, showcasing a boundarybreaking approach to Task Management.
  • Maintains accurate Reports to elevate FIVE's Daily Operations with meticulous attention to detail.
  • Demonstrates Responsible utilisation of systems, including FIVE's PMS, telephone system, and more, setting New Standards for Efficiency.
  • Responds to emergencies, Gu

  • Guest Service Centre Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Description Please note that this is not an exhaustive list of everything that needs to be done. Within this, the key responsibilities for this position are: Clearly understand the concept of guest services center being the one point of contact for guests. Ensure adherence to :Proper and prompt handling of calls Prompt handling of ll guest requests...

  • Guest Service Centre Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Guest Service Centre Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Anantara Full time

    Company Location: Anantara The Palm Dubai ResortCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities,...

  • Concierge/guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring.Concierge/ Guest Service Agent Assist guests with heavy packages and luggage etc. according to the baggage handling procedure. Adhere to guest checkin and checkout procedures. Welcome guests at the main entrance with the greeting appropriate to the time of day Assist arriving and departing guests by opening and closing car and taxi doors. Guide...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates STARZONE SUITE Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction.Guest Service Agent duties and...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Avani Ibn Battuta Hotel Full time

    Guest Service Agent - Avani Ibn Battuta HotelWe are currently hiring a Guest Service Agent to join our team at Avani Ibn Battuta Hotel. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay with us is comfortable and enjoyable.Responsibilities:1- Greeting and welcome guests...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Royal Central Hotel Full time

    As Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Responsibilities: Process all guest checkins, checkouts, room assignments, and room change/late checkout requests. Secure payment; activate/reissue room keys. Coordinate with Housekeeping to...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Listens attentively to Guest. Confirms guest's address and other information such as length of stay by asking questions of guest. Verifies payment, obtains signature and confirms registration, Uses upselling techniques to obtain higher revenue. Accepts cash for payment after obtaining identification from Guest, "no posts" the Account to ensure no outstanding...

  • Guest Service Agent

    2 months ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time

    We are seeking a highly motivated and customer-oriented Guest Service Agent to join our team. The Guest Service Agent will be responsible for providing exceptional customer service to guests during their stay at our hotel.Key Responsibilities:Greet and welcome guests upon arrivalRegister and assign rooms to guestsHandle guest check-ins and check-outsRespond...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates HILTON Full time

    As a Front Desk Receptionist at the Waldorf Astoria Dubai International Financial Centre, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Receptionist will complete the...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Palma Beach Resort & Spa Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates NH Collection Dubai The Palm Full time

    Job DescriptionThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires,...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Avani Full time

    Company DescriptionContemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.Discover Dubai from a...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Mövenpick Hotel Jumeirah Village Triangle Full time

    Guest Service AgentFirst impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it for you:Work with a diverse group of heartists Be a part of Accor prestigious team Start your career with us and advance...

  • Guest Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Flora Al Barsha Hotel At The Mall Full time

    _As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the...

  • Guest Services Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Oaks Hotels Full time

    Company DescriptionThemes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by.For travelers seeking freedom, independence, and space. Oaks...

  • Guest Services Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Oaks Hotels Full time

    Company DescriptionThemes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by.For travelers seeking freedom, independence, and space. Oaks...