Relationship Manager

Job Description

• Acquire New-To-Bank clients with focus on high value deposit customers to bring budgeted NNM to the bank and also maintain profitable SME liability/deposits relationships which will help to meet the individual and Unit targets.
• Seek out opportunities to actively market "NTB" SME relationships in line with bank's policy and procedures / sharia laws.
• Regularly review the market trends to identify profitable opportunities in selected segments in line with Bank's overall policy and risk appetite.
• Manage in absence of the Unit Head, a team of RM/RO/CSRs and provide leadership to Business Banking RMs and ROs to acquire and grow relationships selectively and satisfy transactional needs of Business Banking customers.
• Undertake regular reviews of the assigned SME customer portfolio and update KYC to ensure compliance with regulatory requirements
• Take personal responsibility for the establishment and maintenance of key relationships to leverage business achievement.
• Identify and analyze the areas of potential risk under the portfolio and find appropriate solutions.
• Keep aware of market trends, competitors' offerings, and latest products development.
• Implement agreed relationship management approaches in order to project the Bank's image in the market and achieve targeted volumes/revenues
• Build critical customer relationships and implement customer service policies and standards consistently in order to sustain and enhance customer satisfaction and retention.
• Track customer satisfaction and solicit feedback to identify improvement opportunities. Adhere to customer service standards set by management.
• Visit key customers on regular basis to strengthen business relationships, ascertain customer needs and extend proper service.
• Receive customers and address their requests and complaints in a timely manner. Whenever needed, contact customer service groups and processing units to ensure satisfactory service standards are met.
• Participate in setting service levels and standards. Take personal responsibility to provide assistance in customers' complex issues.
• Ensure effective utilization of accounts opened in order to maximize liabilities targets identified (Casa, Fixed Deposits). Identify loss making customers and devise ways to improve their profitability (cross-selling, up-selling or encourage to leave - Exit). Continuously seek to increase revenue margins to be generated from customers.
• Ensure permanent profitable customer transactions vis-à-vis the associated risks. Recognize early warning signals of unsatisfactory account conduct.
• Visiting customers, conducting credit reviews and proposing appropriate recommendations.
• Regular review of available documentations to ensure perfection of the same at all times.
• Regular review and monitoring of accounts performance to identify areas of potential growth and/or risk.
• Protect sensitive customer and bank information are appropriately handled and be vigilant in driving staff behaviour, holding them accountable for any violation of policy.
• Adhere and comply with EIs internal applicable policies and procedures as well as governing regulations issued by concerned authorities.
• Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines. Monitor money laundering activities, and coordinate remedial actions with management.
• Report of any discrepancies to management.
• Cntinuously strive for self development and improvement by identifying training needs and communicating same to line manager for action.
• Provide process improvement, product improvement related and sales campaign suggestions to the UH/HOD