Front Office Manager

2 days ago


Dubai, Dubai, United Arab Emirates Marriott Full time

Position Overview

This leadership role oversees daily front office operations, ensuring smooth guest check-in and checkout, consistent service delivery, and strong coordination across guest-facing teams. The position is ideal for professionals with experience in guest services who can manage teams, enhance service quality, and support hotel performance targets.

Job Details

Country: UAE

City: Dubai

Industry: Hospitality

Function: Administration

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Key Responsibilities

Supervise front office areas including reception, guest services, telephones, and bell services

Monitor daily operations to ensure service standards and guest expectations are met

Manage check-in and checkout processes for efficiency and accuracy

Handle guest concerns and resolve issues promptly

Support staffing needs, scheduling, and team allocation

Ensure strong coordination across departments for smooth guest experiences

Deliver regular communication to the team regarding goals, service expectations, and performance

Support revenue goals by monitoring room availability and front office procedures

Maintain compliance with all hotel policies and operational standards

Guide team members through coaching and ongoing development

Act as support for the Front Office Manager during absence

Ideal Profile

Bachelor s degree in hospitality or related field preferred

2+ years of experience in front office or guest services (management experience an advantage)

Strong leadership and communication abilities

Ability to handle guest situations with professionalism and calm

Skilled in multitasking and managing operations during peak hours

Knowledge of hotel systems and reservation platforms

Skills Set

Front office operations

Guest relations and service recovery

Team supervision and coaching

Communication and interpersonal skills

Problem-solving and conflict handling

Hotel systems (PMS, reservations, call management)

Time and resource management


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