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Front Office Manager
1 hour ago
Supervise front office areas including reception, guest services, telephones, and bell services
Monitor daily operations to ensure service standards and guest expectations are met
Manage check-in and checkout processes for efficiency and accuracy
Handle guest concerns and resolve issues promptly
Support staffing needs, scheduling, and team allocation
Ensure strong coordination across departments for smooth guest experiences
Deliver regular communication to the team regarding goals, service expectations, and performance
Support revenue goals by monitoring room availability and front office procedures
Maintain compliance with all hotel policies and operational standards
Guide team members through coaching and ongoing development
Act as support for the Front Office Manager during absence
Desired Candidate ProfileBachelor s degree in hospitality or related field preferred
2+ years of experience in front office or guest services (management experience an advantage)
Strong leadership and communication abilities
Ability to handle guest situations with professionalism and calm
Skilled in multitasking and managing operations during peak hours
Knowledge of hotel systems and reservation platforms
