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Front Office Manager

1 hour ago

Dubai, Dubai, United Arab Emirates Marriott Full time

Job Description

This leadership role oversees daily front office operations, ensuring smooth guest check-in and checkout, consistent service delivery, and strong coordination across guest-facing teams. The position is ideal for professionals with experience in guest services who can manage teams, enhance service quality, and support hotel performance targets.

Key Responsibilities

  • Supervise front office areas including reception, guest services, telephones, and bell services
  • Monitor daily operations to ensure service standards and guest expectations are met
  • Manage check-in and checkout processes for efficiency and accuracy
  • Handle guest concerns and resolve issues promptly
  • Support staffing needs, scheduling, and team allocation
  • Ensure strong coordination across departments for smooth guest experiences
  • Deliver regular communication to the team regarding goals, service expectations, and performance
  • Support revenue goals by monitoring room availability and front office procedures
  • Maintain compliance with all hotel policies and operational standards
  • Guide team members through coaching and ongoing development
  • Act as support for the Front Office Manager during absence

Skills Set

  • Front office operations
  • Guest relations and service recovery
  • Team supervision and coaching
  • Communication and interpersonal skills
  • Problem-solving and conflict handling
  • Hotel systems (PMS, reservations, call management)
  • Time and resource management
Desired Candidate Profile

Ideal Profile

Bachelor s degree in hospitality or related field preferred

2+ years of experience in front office or guest services (management experience an advantage)

Strong leadership and communication abilities

Ability to handle guest situations with professionalism and calm

Skilled in multitasking and managing operations during peak hours

Knowledge of hotel systems and reservation platforms