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Front Office Manager

20 minutes ago

Dubai, Dubai, United Arab Emirates Marriott Full time

This leadership role oversees daily front office operations, ensuring smooth guest check-in and checkout, consistent service delivery, and strong coordination across guest-facing teams. The position is ideal for professionals with experience in guest services who can manage teams, enhance service quality, and support hotel performance targets.

Key Responsibilities

  • Supervise front office areas including reception, guest services, telephones, and bell services
  • Monitor daily operations to ensure service standards and guest expectations are met
  • Manage check-in and checkout processes for efficiency and accuracy
  • Handle guest concerns and resolve issues promptly
  • Support staffing needs, scheduling, and team allocation
  • Ensure strong coordination across departments for smooth guest experiences
  • Deliver regular communication to the team regarding goals, service expectations, and performance
  • Support revenue goals by monitoring room availability and front office procedures
  • Maintain compliance with all hotel policies and operational standards
  • Guide team members through coaching and ongoing development
  • Act as support for the Front Office Manager during absence

Skills Set

  • Front office operations
  • Guest relations and service recovery
  • Team supervision and coaching
  • Communication and interpersonal skills
  • Problem-solving and conflict handling
  • Hotel systems (PMS, reservations, call management)
  • Time and resource management

Why Join Us

  • Opportunity to work with one of the world s leading luxury hospitality brands
  • Strong career development pathways
  • Supportive and diverse working culture
  • Access to professional training and growth programs
  • Be part of a high-performing team in a landmark Dubai property
Desired Candidate Profile

Ideal Profile

  • Bachelor s degree in hospitality or related field preferred
  • 2+ years of experience in front office or guest services (management experience an advantage)
  • Strong leadership and communication abilities
  • Ability to handle guest situations with professionalism and calm
  • Skilled in multitasking and managing operations during peak hours
  • Knowledge of hotel systems and reservation platforms