NIO Service Advisor
1 week ago
Job Purpose:
To act as the primary point of contact between Users and the service department for electric vehicle (EV) maintenance and repair. The NIO Service Advisor ensures exceptional User experience through accurate technical assessment, transparent communication, and efficient coordination between the workshop and Users. This role bridges customer service with EV technical expertise to drive service excellence, workshop productivity, and Brand trust.
Key Accountabilities:
·
Customer Consultation & Communication
Greet Users, understand their service needs, and accurately document repair orders with an emphasis on EV-related concerns (battery range, charging, software updates, etc.).
·
Technical Diagnosis Coordination
Liaise with technicians to interpret EV diagnostic reports, explain issues and solutions to Users in understandable terms and ensure technical accuracy in service recommendations.
·
Service Planning & Job Control
Schedule service work, allocate tasks to workshop, monitor progress, and ensure optimal workshop throughput, prioritizing safety and EV handling protocols.
·
EV Systems Knowledge & Advisory
Maintain up-to-date technical knowledge of NIO systems (battery management, regenerative braking, software integration). Educate customers on proper EV maintenance and charging habits.
·
Cross-functional Collaboration
Work closely with Parts, Sales, and Warranty teams to ensure timely parts availability, upsell of service packages, and proper claim management.
·
Continuous Improvement & Reporting
Collect feedback, analyse service trends, and recommend process improvements related to NIO service operations.
Qualifications:
· Customer service-related skills, such as Customer Satisfaction, Customer Service, and Customer-focused Service
· Strong communication abilities for effective engagement with customers and colleagues
· Experience or knowledge of Aftersales support processes
· Proficiency in problem-solving and maintaining customer relationships
· Ability to adapt in a dynamic and fast-paced environment
· Previous experience in the automotive industry or electric vehicles is a plus
· Bachelor's degree or related qualifications in business, automotive services, or equivalent fields
· Fluency in English is required; proficiency in Arabic is an added advantage
· Flexible with travel between the Abu Dhabi and Dubai Emirates
Job Context:
The NIO Service Advisor operates in a dynamic automotive service environment transitioning from internal combustion to electric mobility. This role requires balancing customer service excellence with deep technical understanding of EV systems and software. The position involves close collaboration with workshop technicians, service managers, and OEM representatives to ensure compliance with Brand standards, safety regulations, and sustainability goals.
The advisor must stay current with evolving EV technologies, diagnostic tools, and digital service platforms to provide accurate, transparent, and future-ready service experiences. The role directly influences customer retention, workshop profitability, and brand reputation in the growing EV market.
-
Service Advisor
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Smart Motor Auto Repair Center Full time 32,000 - 48,000 per yearJob Summary:The Customer Service Advisor - Female/ Receiptionist is the primary point of contact for customers seeking vehicle maintenance and repair services. This role involves a combination of customer service, technical knowledge, and administrative skills. The candidate is responsible for greeting customers, accurately diagnosing vehicle issues,...
-
Customer Service Advisor
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Total Property Solutions Real Estate LLC Full time 30,000 - 45,000 per yearJob Title: Customer Service AdvisorLocation: Abu Dhabi, UAESalary: AED 3,000Job Type: Full-timeJob Description:We are looking for a Customer Service Advisor with a minimum of 2 years experience in handling customer inquiries, complaints, and service coordination. The ideal candidate should be professional, well-spoken, and able to manage customer...
-
Service Advisor
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates MAHY Khoory Full time 60,000 - 72,000 per yearWe are looking to hire a Service Advisor for one of our service centerCustomer Interaction: Greet customers, listen to concerns, explain services, answer questions, and handle complaints with empathy.Vehicle Assessment: Conduct visual inspections, perform road tests with customers, and use service history to recommend needed work.Repair Order Management:...
-
Automotive Service Advisor
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Amigo Automotive Full time 24,000 - 48,000 per yearWe are looking to hire a SERVICE ADVISOR for our well established Automobile Service Center in Abu Dhabi, UAE. We require a minimum 4 Years experience in the field of the Automotive Industry.Excellent communication skills in English is mandatory.knowledgeable with handling fleet clientsShould be ready to work in a fast paced, professional...
-
Senior Service Advisor
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Bright Spark Auto Repairing Full time 60,000 - 72,000 per yearJob Title: Senior Automotive Service AdvisorLocation: Abu Dhabi, United Arab EmiratesDepartment: Service DepartmentReporting to: Service ManagerJob Summary:We are looking for an experienced and customer-focused Senior Automotive Service Advisor to join our team in Abu Dhabi. The successful candidate will act as the main liaison between customers and the...
-
Service Advisor
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full time 90,000 - 120,000 per yearJoin as a Service AdvisorAre you passionate about delivering outstanding customer service and supporting efficient workshop operations? If you're a strong communicator with a customer-first mindset and a good grasp of automotive service needs, this is your opportunity to be the key link between the customer and the workshop.Job...
-
Vehicle Service Advisor
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates zararah general transporting Full time 42,000 - 60,000 per yearThe Vehicle Service Advisor is responsible for managing, maintaining, and coordinating all company vehicles. The role ensures that the fleet is in optimal condition, schedules regular maintenance, tracks service records, and manages repairs efficiently.-Monitor and maintain company vehicles to ensure they are in safe and operational condition.-Provide...
-
Automotive Service Advisor
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates LIBERTY CAR CARE Full time 40,000 - 80,000 per yearAct as the main contact between customers and the workshop team.Greet customers, understand their service needs, and record job details accurately.Prepare and issue repair orders, estimates, and invoices.Coordinate with technicians to ensure timely and accurate vehicle repairs.Keep customers informed on job progress, additional work, and delivery...
-
Automotive Service Advisor
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates E Trust Motors Full time 24,000 - 48,000 per yearJob Summary:We are seeking an experienced and customer-focused Service Advisor (Male/Female) to join our car garage in Musaffah Abu Dhabi. The ideal candidate will have a deep understanding of vehicle and a passion for delivering exceptional customer service. You will act as the bridge between customers and the service department, ensuring clear...
-
Property Advisor
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Property Shop Investment LLC (PSI) Full time 80,000 - 120,000 per yearCompany DescriptionProperty Shop Investment (PSI) established in 2007, is the No. 1 and largest private Real Estate Company headquartered in Abu Dhabi. We are recognized for our outstanding performance and prominent brand recognition in the UAE Real Estate Market. PSI offers comprehensive Real Estate Services including property brokerage, development,...