Key Account Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Shipa Full time

Job Summary:

We are seeking a highly motivated and results-oriented Key Account Manager to cultivate and expand relationships with our most valuable clients. This role requires a strategic mindset, strong relationship-building skills, and a deep understanding of customer needs.

Your Responsibilities

Account Management – eCommerce & Cross-Border:

  • Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms.
  • Build and maintain strong relationships with key decision-makers at client organizations, especially those involved in digital commerce and cross-border fulfillment.
  • Identify and pursue growth opportunities in cross-border eCommerce, optimizing routes, services, and product offerings.
  • Enhance client onboarding and operational processes for seamless integration with our fulfillment, air/ocean, and last-mile delivery capabilities.
  • Ensure customer satisfaction and loyalty by aligning internal capabilities with client requirements in fast-paced eCommerce markets.
  • Roles could also extend ecommerce and also include managing SaaS customers and projects on wider initiatives 

Revenue Generation:

  • Achieve and exceed revenue and margin targets across eCommerce accounts and strategic B2C/B2B2C segments.
  • Drive solution sales for international parcel delivery, express freight, cross-dock, returns management, and hybrid delivery models.
  • Collaborate with product, pricing, and solutions teams to tailor service bundles for cross-border and domestic eCommerce.

Customer Relationship Management:

  • Understand digital commerce trends and work closely with clients to address logistics pain points.
  • Co-develop process improvements that enhance visibility, delivery speed, and cost-efficiency across the supply chain.
  • Maintain high service levels, proactively resolve issues, and act as a trusted logistics advisor.

Sales Forecasting & Pipeline:

  • Maintain detailed forecasts and pipeline management with a focus on the eCommerce vertical.
  • Analyze sales data and campaign effectiveness to identify opportunities for upselling or improved service adoption.

Stakeholder Management:

  • Collaborate with internal operations, customs, IT, and last-mile partners to ensure seamless service execution.
  • Represent the company at industry events and eCommerce-focused trade shows or webinars.

Requirements

Your Qualifications
  • Bachelor's degree in business, logistics, marketing, or a related field.
  • 5+ years of experience in key account management or logistics sales, ideally in the eCommerce or cross-border shipping space.
  • Deep understanding of eCommerce fulfillment processes, platforms (e.g., marketplaces, D2C), and digital integrations.
  • Proven track record of driving revenue and client success through consultative selling and process innovation.
  • Strong communication and project management skills.
Your Competencies:

Technical:

  • Familiarity with digital shipping solutions, eCommerce platforms (e.g., Shopify, Magento), and last-mile technology.
  • Proficiency in CRM systems and data-driven sales methodologies.
  • Strong analytical skills and the ability to translate logistics data into actionable insights.

Behavioral:

  • Teamwork and Collaboration
  • Quality and Results focused
  • Learning Agility
  • Business Acumen
  • Strategic Thinking
  • Digital Savvy
  • Negotiation and influence
  • Emotional Intelligence
  • Decision Making

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