Key Account Manager

1 week ago


Dubai, Dubai, United Arab Emirates NicheHR Global Full time

Key Account Manager – Personal Care

Location
: Dubai, United Arab Emirates

Role Overview

A well-established personal care manufacturer headquartered in Dubai is looking to appoint a Key Account Manager to oversee and expand its presence within the UAE's modern trade landscape. This position will focus on managing high-profile retail partnerships and driving sustainable commercial growth across personal care categories.

The successful candidate will bring strong knowledge of the UAE retail ecosystem, hands-on experience with large supermarket chains, and a results-driven mindset. This role combines strategic planning, commercial negotiation, and day-to-day account execution.

Key Accountabilities

  • Own and develop relationships with leading UAE retail groups, including major hypermarket and supermarket chains.
  • Drive topline growth and profitability by achieving agreed sales targets and margin objectives.
  • Build and execute annual account plans, including promotions, category initiatives, and joint growth projects.
  • Track account performance using sales data and market insights, identifying risks and opportunities early.
  • Ensure smooth execution of product listings, promotional activities, pricing changes, and in-store visibility plans.
  • Act as the central coordination point between retailers and internal departments such as marketing, supply chain, finance, and manufacturing.
  • Lead commercial discussions covering contracts, trading terms, rebates, and commercial agreements.
  • Monitor competitive activity in-store and in-market, sharing actionable recommendations on pricing, promotions, and assortment.
  • Establish long-term, trust-based relationships with buyers, category managers, and senior retail stakeholders.

Professional Background

  • Bachelor's degree in Business, Marketing, or a related discipline.
  • Postgraduate qualification (MBA or equivalent) is advantageous but not essential.

Experience Requirements

  • Minimum of 5–8 years' experience in a key account or national accounts role within FMCG or personal care.
  • Direct experience managing large UAE modern trade customers is essential.
  • Demonstrated success in handling high-value accounts and consistently delivering commercial targets.

Core Skills & Attributes

  • Strong commercial judgment with proven negotiation and influencing abilities.
  • Excellent interpersonal and communication skills.
  • Solid understanding of UAE retail operations, trade mechanics, and category management.
  • High level of analytical capability, including confident use of Excel and reporting tools.
  • Ability to manage multiple accounts and priorities in a fast-moving environment.
  • Proactive, independent working style with a solution-oriented approach.

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