Reservation Agent/Receptionist

1 day ago


Sharjah, Sharjah, United Arab Emirates AL HAYAT HOTEL- Sharjah Full time

To ensure the smooth and efficient operation of the front office by providing professional and friendly service to all guests, handling check-ins/outs, managing reservations, and addressing guest needs promptly.

Guest Handling

  • Greet guests warmly upon arrival and assist with check-in/check-out procedures.
  • Provide information regarding hotel services, amenities, and local attractions.

Reservation Management

  • Handle reservations via phone, email, or in person.
  • Update room availability and rates in the Hotel Management System.

Cashiering and Billing

  • Process payments, issue receipts, and maintain accurate billing records.
  • Balance cash and credit transactions at the end of the shift.

Communication

  • Liaise with other departments (housekeeping, maintenance, F&B) to fulfill guest requests.
  • Handle incoming calls and redirect them as necessary.

Guest Complaint Resolution

  • Address and resolve guest concerns promptly and professionally.
  • Escalate unresolved issues to the Front Office Supervisor.

Must have knowledge about Reservation. Must have team coordination.

Fluency in English. Basic Arabic knowledge. Male. Any nationality.

Job Type: Full-time

Pay: From AED1,700.00 per month



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