Guest Service Agent

5 days ago


Sharjah, Sharjah, United Arab Emirates Arada Full time

PURPOSE OF THE ROLE:

The Guest Service Agent is responsible for delivering a welcoming, efficient, and professional front desk service to all guests. This role ensures smooth check-in and check-out procedures, provides accurate information, and assists in creating a positive guest experience in line with the hotel's standards .

PRIMARY RESPONSIBILITIES:

  • Welcome guests courteously upon arrival and manage the check-in/check-out process efficiently.
  • Handle guest inquiries, provide information on hotel facilities, services, and local attractions.
  • Respond promptly to guest requests and ensure they are addressed by the appropriate department.
  • Manage room reservations, cancellations, and amendments accurately through the property management system (PMS).
  • Process payments, maintain accurate billing, and handle cash or credit card transactions securely.
  • Maintain guest records and update information in the system as required.
  • Handle telephone calls, emails, and messages in a professional and timely manner.
  • Liaise with housekeeping and other departments to ensure guest requirements are met.
  • Address guest complaints or escalate issues to the supervisor/manager as necessary.
  • Maintain a professional appearance and ensure the reception area is clean and presentable at all times

QUALIFICATION

  • Diploma or degree in Hospitality Management (preferred).

EXPERIENCE

  • 1 –2 years of experience in a hotel front office or customer service role .

SKILLS

  • Strong communication and interpersonal skills.
  • Professional grooming and a customer-oriented attitude.
  • Proficiency in English; additional languages (Arabic preferred) will be an advantage.
  • Familiarity with hotel property management systems
  • Ability to work shifts, including evenings, weekends, and public holidays


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