General Manager – Longevity Hub Dubai

Ever since it was founded in 1931 in Montreux, Switzerland, Clinique La Prairie have established an international reputation as an award-winning destination renowned for delivering the most progressive health and wellbeing programs in an ambience of unparalleled luxury Swiss hospitality.

The Longevity Hub by Clinique La Prairie offers a first access to the Clinique La Prairie method in selected urban locations, combining pioneering longevity, wellbeing and aesthetic technologies and solutions, in an exclusive environment. Our Guests can regularly engage with experts to build hyper-personalized health routines to unlock longevity and lasting wellbeing

Job Summary

You are a key ambassador of the Longevity Hub by Clinique La Prairie, who offers the most advanced Longevity solutions, within a luxury environment. Our commitment is to help and inspire our guests to live a healthier, longer, and fuller life. Responsible for leading professionals in their fields and creating a culture of care and service excellence. You will personalize the Longevity Hub operation without compromising the Clinique La Prairie bespoke, personal approach towards guest service, health, and experience. Continually strive to innovate and improve service standards. Create and maintain a culture of care and service excellence among the team members. Develop and implement Longevity Hub's operational goals, policies and procedures. You are ultimately responsible for leading the efficient and effective operations including short and long term strategic planning. As a leader you are responsible for meeting and exceeding targets and goals both financially and human capital.

EDUCATION AND EXPERIENCE

• Master's degree or equivalent in Business, Management, Sales, or Marketing.
• Minimum 5 years of experience in a leadership role within luxury hospitality or wellness environments.
• Additional certification or executive education in Sales Leadership, Luxury Brand
• Management, or Healthcare Management is an advantage.
• Solid understanding of medical, wellness, or hospitality industries, ideally gained
• through experience in premium or luxury environments.

SKILLS AND COMPETENCIES

• Proven track record in sales growth and business development, ideally in luxury
• wellness, hospitality, or medical services.
• Excellent strategic planning and commercial acumen, with focus on revenue generation
• and profitability.
• Ability to translate brand values into a commercially effective client experience
• Outstanding organizational and leadership capabilities.
• Strong foundation in administration, financial planning, and operational standards.
• Excellent interpersonal, presentation, and communication skills.
• Ability to lead, inspire, and work with diverse teams and nationalities.
• Fluent in English; additional languages (Arabic, Russian, German) are a plus.
• High proficiency in guest handling with discretion, patience, and tact.
• Solution-oriented mindset with the ability to inspire and influence others.

PERSONAL ATTRIBUTES

• Strategic business acumen and agility to identify and convert opportunities;
• Leadership through empowerment and accountability;
• High emotional intelligence and cultural adaptability;
• The ability to inspire, connect, and influence across teams and markets.
• Passion for both people and science.
• Respectful, empathetic, and culturally sensitive.
• High sense of accountability and initiative.
• Proactive, independent, and disciplined work style.
• Excellent time management and adaptability under pressure.
• Willingness and ability to travel to Switzerland and other CLP locations.
• Commitment to attending CLP onboarding and ongoing training programs.

RESPONSABILITES

Sales and Business Development

• Lead and implement sales strategies to meet and exceed targets (weekly, monthly, annual).
• Actively promote longevity, aesthetic, nutrition and wellness treatments,.
• Identify and pursue new business opportunities.
• Implement upselling and cross-selling strategies to maximize revenue and productivity.
• Responsible for achieving and exceeding personal sales goals.

Guest Service Excellence

• Deliver outstanding service to all guests, including VIPs, dignitaries, and high-profile individuals.
• Develop and maintain meaningful and loyal guest relationships.
• Act as a Brand Ambassador, communicating the features and benefits of treatments, products, and wellness programs.

Team Leadership and Development

• Build and manage a cohesive, high-performing team.
• Foster teamwork based on respect, empathy, and clear communication.
• Ensure ongoing training, motivation, and professional development of all team members.

Strategy and Performance Management

• Design growth strategies and set measurable goals.
• Continuously evaluate and enhance operational and financial performance.
• Define and monitor key performance indicators (KPIs).
• Manage and maintain the Longevity Hub's budget.
• Provide regular performance reports to CLP corporate management.

Compliance and Operations

• Enforce all Longevity Hub policies and procedures.
• Ensure full compliance with all applicable regulations and legislation.
• Oversee the preparation and presentation of displays, marketing materials, and promotional tools in line with CLP corporate guidelines.

Areas of Accountability

• Overall performance of the Longevity Hub (operations, guest experience, financials).
• Upholding quality standards, brand image, and service consistency.
• Main point of contact for VIP guests and key stakeholders.
• Accountability for both individual and team sales performance.

Deliverables

• Monthly and quarterly performance reports.
• Team training and development plan.
• Strategic growth plan.
• Compliance and policy adherence report.
• KPI dashboard and updated/forecasted budget.