Service Hub Agent

1 week ago

Dubai, Dubai, United Arab Emirates Paramount Hotel Dubai Full time

Job Description:

We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition as a Service Hub Agent and start scripting your own story at Paramount Hotel Dubai.

Roles and Responsibilities:

  • Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
  • Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
  • Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
  • To ensure a very polite, accurate and efficient telephone service to all callers
  • To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
  • To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
  • To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
  • To ensure that all VIP's in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
  • To maintain updated internal and employee telephone directory
  • Maintains a logbook on each shift for any information on guest comments.
  • To be aware of all fire prevention and safety regulations and procedures at all times.
  • To report all emergency calls immediately to the management

Essential:

  • Post-secondary diploma or equivalent
  • At least 1-2 years' experience in a Switchboard or Communication Center position
  • Good level of English and Arabic

Desirable:

  • Clear, calm, friendly and courteous voice to attend all calls
  • 2 years' experience in a Switchboard of a five star hotel in the Middle East
  • Operational knowledge of the Front Stage operation and Organization
  • Very well versed in Microsoft Office and related applications
  • Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)

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