Client Coordinator

4 days ago

Umm alQuwain, Umm al Qaywayn, United Arab Emirates Dr. Sunny Medical Centre - UAE Full time 40,000 - 60,000 per year

We are seeking a well-presented, professional, and customer-oriented
Front Desk Receptionist/ Coordinator
to be the first point of contact at our
Aesthetic Clinic in Umm Al Quwain
. The ideal candidate will have excellent communication and administrative skills, with experience in handling front-desk operations in a medical or aesthetic environment.

Key Responsibilities:

  • Greet clients and visitors in a friendly and professional manner
  • Answer phone calls, WhatsApp inquiries, emails, and manage clinic appointments
  • Schedule and confirm patient consultations and follow-up visits
  • Maintain accurate patient records and update databases as needed
  • Ensure smooth patient check-in and check-out processes
  • Handle billing, invoicing, and payment processing (cash/card/insurance)
  • Coordinate with dermatologists, aestheticians, and nurses for daily schedules
  • Manage daily front-desk operations and maintain cleanliness of reception area
  • Maintain client confidentiality and adhere to clinic protocols
  • Promote clinic services, special offers, and skincare product sales
  • Handle patient complaints or issues professionally and escalate when needed

Requirements:

  • Minimum 2 years of experience
    in a similar receptionist role (preferably in aesthetic, dermatology clinics)
  • Strong communication skills in Arabic & English
  • Excellent computer skills – MS Office
  • Knowledge of medical terminology or aesthetic procedures is a strong advantage
  • Presentable appearance and excellent personal grooming
  • Ability to multitask and work under pressure in a fast-paced clinic
  • Positive attitude, team spirit, and strong customer service orientation

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