Administrative Assistant

Atlas Group of Institutions is a reputable and student-centric educational organization committed to providing exceptional learning opportunities to our diverse student body. Our institution offers a wide array of academic programs and support services to foster holistic development and academic success. As we continue to grow, we are seeking a dedicated and compassionate Student Counselor cum Administrative Assistant to join our front office team and contribute to the overall success of our students.

Job Overview:

As the Student Counselor cum Administrative Assistant at Atlas Group of Institutions, you will hold a crucial dual role in providing counseling support to our students while offering administrative assistance to ensure a seamless operation at the front office. Your commitment to fostering a positive and nurturing environment for students will play a pivotal role in enhancing their overall experience at our institution.

Responsibilities:

Student Counseling:

• Conduct counseling sessions with students to address academic and career-related concerns.
• Actively listen to students' needs and challenges, offering empathetic and professional guidance to support their growth and success.
• Collaborate with students to develop personalized academic and career plans, setting achievable goals and action steps.
• Provide information and resources on academic programs, course selection, extracurricular activities, and other support services.
• Work closely with faculty, staff, and other counseling professionals to identify and address students' academic and personal needs.

Front Office/Administrative Support:

• Welcome students, parents, and visitors with warmth and professionalism, creating a positive first impression of our institution.
• Provide timely reminder to parents/students for upcoming fees payment and follow up with them regarding the same.
• Handle pettyvcash of the institute and prepare daily Fees Collection Report and Expense sheet.
• Coordinate with the Accounts dept in the preparation of daily Accounts Statement.
• Manage incoming calls, emails, and walk-ins, promptly directing inquiries to the appropriate departments or personnel.
• Maintain accurate and up-to-date student records, schedules, and appointment calendars.
• Coordinate appointments with academic advisors, faculty, and support services as needed.
• Assist in the enrollment process, including admissions, registrations, and student documentation.
• Process administrative tasks related to student records, such as course withdrawals, transcript requests, and graduation applications.
• Provide support to faculty and staff, including photocopying, data entry, and inventory management.

Customer Service:

• Uphold a culture of exceptional customer service, ensuring all interactions with students and visitors are courteous and helpful.
• Respond to student inquiries, concerns, and feedback in a timely and professional manner, escalating issues when necessary.
• Act as a reliable resource for students, offering information on campus events, activities, and available resources.

Requirements:

• Bachelor's degree in related field.
• Proven experience in student counseling, academic advising, or a similar role is advantageous.
• Excellent interpersonal and communication skills, with a student-centered approach to counseling and administrative interactions.
• Strong organizational and administrative abilities, with an eye for detail and efficiency.
• Proficiency in using office software, including Microsoft Office Suite and student management systems.
• Ability to multitask, prioritize responsibilities, and maintain confidentiality.
• Empathetic and patient attitude, supporting students from diverse backgrounds and experiences.
• Positive and professional demeanor, contributing to a welcoming and inclusive campus environment.

Job Types: Full-time, Temporary

Experience:

• student counselor: 2 years (Required)