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Head of Business Operations
3 weeks ago
Reports to:
Principal
Member of:
Senior Leadership Team
Start Date:
January 2026
Purpose
The Head of Business Operations provides strategic leadership across all non-academic functions -finance, operations, HR, compliance, facilities, health & safety, admissions, and systems - ensuring DGPS operates efficiently, sustainably, and safely.
As a key member of the Senior Leadership Team, this role drives long-term operational strategy, financial sustainability, and regulatory compliance, enabling excellence in teaching, learning, and wellbeing consistent with DGPS's vision of
Learning Together, Growing Together.
Key Areas of Responsibility
1. Strategic Leadership & Safeguarding
- Act as the Principal's strategic partner on operational, financial, and compliance matters.
- Lead the development and delivery of a 3- to 5-year business operations plan aligned with the School Development Plan and enrolment growth.
- Provide clear management information, analysis, and KPIs to inform decision-making.
- Champion a culture of safeguarding, health, safety, and wellbeing across all operations.
- Serve as the Designated Health & Safety Lead, ensuring compliance, training, and proactive risk management.
2. Finance & Business Growth
- Lead financial planning, budgeting, forecasting, and reporting in line with strategic priorities.
- Oversee revenue collection and debt management, ensuring sound cashflow and financial control.
- Ensure full accountability and transparency in compliance and audit processes
- Drive income diversification through lettings, sponsorships, and community partnerships.
- Embed ethical, sustainable, and cost-effective procurement and resource allocation.
3. Admissions & Enrolment Growth
- Provide strategic oversight of the admissions, enrolment, and re-enrolment cycle, ensuring efficiency and exceptional customer experience.
- Oversee data accuracy and conversion reporting, working closely with the Principal, Head of Admissions, and Marketing to meet annual growth targets.
- Analyse enquiry trends and demographic data to inform strategic marketing and capacity planning.
4.
*Governance, Risk & Compliance*
- Lead the compliance framework across KHDA, BSO, and UAE statutory requirements.
- Maintain the risk register and business continuity plan, ensuring active mitigation.
- Oversee data protection and information security (UK GDPR / UAE standards).
- Ensure safeguarding compliance within all recruitment, operational, and facilities processes.
5. People & Culture
- Lead and line-manage all non-teaching staff, fostering accountability and professional growth.
- Work with the People & Culture team to strengthen recruitment, onboarding, and retention in line with UAE Labour Law.
- Promote a professional culture of collaboration, wellbeing, and coaching across operations teams.
6. Facilities, Estates & Sustainability
- Oversee both main and secondary campuses, ensuring facilities are safe, compliant, and fit for purpose.
- Lead environmental and sustainability initiatives aligned to the UN SDGs and DGPS Green Vision.
- Manage service providers (maintenance, transport, catering, security) through measurable KPIs.
7. Systems, Data & Reporting (R & A)
- Lead the
Reporting & Analysis
function, ensuring timely, accurate, and actionable management information. - Drive effective use of systems (iSAMS, Syra, TEP) to enhance data quality and efficiency.
- Develop dashboards that monitor operational performance, compliance, and strategic progress.
- Champion digital transformation to streamline workflows and improve transparency.
Person Specifications
Qualifications
- Degree in a relevant discipline or equivalent professional experience.
- Professional certification (CIMA, CIPD, NEBOSH, IOSH or equivalent) desirable.
Experience
- Minimum five years' senior-leadership experience in business, finance, or operations, ideally within a British / international school context.
- Proven success leading cross-functional teams, managing budgets, and driving strategic improvement.
- Strong knowledge of KHDA, BSO, COBIS, and BSME compliance frameworks.
Attributes
- Strategic, solutions-focused leader with sound financial and commercial acumen.
- Skilled communicator with strong interpersonal and cultural awareness.
- Committed to inclusion, sustainability, and the DGPS ethos of continuous improvement.
Safeguarding and Equal Opportunity
DGPS is fully committed to safeguarding and promoting the welfare of children. All staff are expected to uphold the highest standards of child protection and undergo background and police checks, including international references.
DGPS welcomes applications from all suitably qualified individuals and actively encourages UAE Nationals to apply.