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Head of Operations
2 weeks ago
GCB 3 (Short-Term Assignment)
Some careers have more impact than others.
We are looking for a highly skilled professional to join our team as the Head of Operations - UAE on a Short-Term Assignment (STA) for seven months, starting January 2026. The Head of Operations role is a senior leadership role setting the agenda, establishing a framework and directing the activities of the Operations function. The job holder's focus is to provide a cost-efficient service delivery proposition, drive up customer advocacy and realize lower operating costs by creating a seamless service delivery proposition across our onshore and offshore service delivery processes.
Role purpose
- Active and engaged member of the UAE Chief Operating Officer (COO) senior leadership team. Provide leadership driving the people agenda, developing/influencing and role modelling the HSBC values.
- Drive a risk aware culture, ensuring proactive identification and mitigation of operational and third party risks.
- Support the UAE COO to effecitvley manage the risk and control environment in the Global Operations domain, providing insight on control effectiveness and emerging risk – a key priority in driving the Banks' strategy, coordination and agreement of strategic plans across UAE, development and implementation of HSBC's Governance and Organisational Design and processes, as well as manage the UAECOO's commitments across governance forums.
- Develop strong advisory controls relationship with the Chief Operating Officer and Chief Executive Officer/Heads of Businesses for UAE as well as leaders across Business and Infrastructure teams.
- Engage with regulators and industry bodies to shape and influence the policies and regulations that may impact Global Operations.
- Take ownership for Operations teams, focussing on customers, proactive risk mitigation and investment and benefits returns.
- Collaborate with the CIB and IWPB businesses to ensure that CIB Ops and IWPB Ops strategic priorities including but not limited to delivery of cost, service quality, service level agreements, compliance to regulations are delivered as expected.
Required skillset and experience:
- Strong leadership, stakeholder management, resilience and influencing skills up to board-level executives, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate Business and Infrastructure stakeholders to achieve the required outcomes.
- Ability to drive a continuous quality improvement and service excellence culture across all delivery processes while ensuring that costs and headcount benefits are identified, realized and delivered to the business.
- Understand and translate strategy into executable actions across UAE Operations, including aligning directions Exceptional interpersonal and management skills with experience in establishing and managing a wide range of projects, across multiple work stream teams and stakeholders of different levels, cultures, and operating models
- Role modelling a positive work culture based on respect for people, integrity of actions, creativity and collaboration leading to increased productivity
- Proven ability in developing and managing high performing teams with clear vision; focused on orchestrating the strategic change agenda and driving tangible customer outcomes
For more information on STAs refer to the Short Term Assignment Policy and the Policy Summary
Opening up a world of opportunity
You'll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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