Senior Key Account Manager

2 hours ago


Sharjah, Sharjah, United Arab Emirates Reimer-Alf Global Logistics (RAGL) Full time

Job Summary

Reimer-Alf Global Logistics (RAGL) is seeking a commercially astute Senior Key Account Manager to safeguard and grow our most critical industrial partnerships in Sharjah. In this strategic role, you will act as the primary advisor to major manufacturers, construction firms, and traders within the Industrial Areas and Free Zones. If you understand the complexities of moving heavy machinery and raw materials, and you know how to turn a transactional client into a long-term partner, we want you on our team.

Key Responsibilities

  • Portfolio Management: Manage a dedicated book of "Tier-1" industrial clients, acting as their single point of contact for all logistics requirements (Air, Sea, Land, and Warehousing).
  • Strategic Growth: Analyze client supply chains to identify inefficiencies and upsell RAGL's value-added services (e.g., customs brokerage, 3PL storage, distribution).
  • Contract Negotiation: Lead high-stakes contract renewals and tender processes, ensuring profitability while maintaining competitive service levels.
  • Operational Liaison: Bridge the gap between the client and our operations teams to ensure seamless execution of complex shipments (e.g., Out-of-Gauge cargo).
  • Problem Solving: Proactively manage service disruptions, acting as the escalation point to resolve claims or delays swiftly.
  • Financial Health: Oversee the commercial health of the accounts, including credit limit management and ensuring timely invoicing/collections.
  • Market Intelligence: Monitor trends in the Sharjah Industrial Areas and Hamriyah Free Zone to anticipate client needs.

Requirements

  • Experience: Minimum of 7–10 years in Freight Forwarding or 3PL, with at least 4 years managing Key Accounts.
  • Domain Expertise: Strong knowledge of Industrial Logistics, Project Cargo, or Oil & Gas logistics is highly preferred.
  • Local Knowledge: Familiarity with Sharjah's industrial geography (SAIF Zone, Hamriyah, Industrial Areas 1-18) is a distinct advantage.
  • Communication: Native-level fluency in English. Proficiency in Arabic, Hindi, or Urdu is an asset for dealing with diverse operational teams and stakeholders.
  • Soft Skills: A consultative sales approach with the ability to navigate C-level negotiations.

Why Work With Us?

  • Earning Potential: Competitive base salary with an uncapped performance-based commission structure.
  • Stability: Join a logistics firm with a robust global network and financial security.
  • Autonomy: We trust our Senior KAMs to manage their schedules and strategies.

Job Types: Full-time, Permanent

Pay: AED25, AED35,000.00 per month


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