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Sales Executive – EU Markets

3 weeks ago

Dubai, Dubai, United Arab Emirates ThinkMarkets Full time

ThinkMarkets is a global financial technology company specializing in multi-asset trading solutions. Through our flagship ThinkTrader platform, we empower clients worldwide to trade 24/7 across global markets. Our mission is to bridge the gap between traders, investors, and platforms, providing seamless access to thousands of financial instruments. Utilizing cutting-edge technology, we ensure a superior trading experience.

We are seeking a motivated and results‑driven Sales Executive with European language skills to support the growth of our European client base. Based in Dubai, this role focuses on acquiring, activating, and retaining retail trading clients, while delivering an exceptional client experience aligned with ThinkMarkets' brand and regulatory standards.

The ideal candidate will have FX/CFD sales experience, strong communication skills in a European language, and the ability to convert leads into long‑term active clients.

Key Responsibilities

Client Acquisition & Onboarding

  • Engage with prospective European clients via phone, email, live chat, and digital channels.
  • Convert qualified leads into active trading clients.
  • Guide clients through account opening, verification, and initial funding.

Client Relationship Management

  • Build and maintain strong, long‑term relationships with retail clients.
  • Act as a trusted point of contact for platform usage, trading queries, and account support.
  • Proactively engage clients to increase activity, retention, and lifetime value.

Revenue & Activity Growth

  • Reactivate dormant accounts and drive incremental trading volume.
  • Promote relevant products, platforms, and campaigns to meet individual and team revenue targets.
  • Consistently achieve or exceed sales KPIs and performance metrics.

Market & Client Insights

  • Stay informed on global market conditions, macroeconomic events, and client trading behaviour.
  • Provide feedback to management on client needs, competitor activity, and product improvements.

Cross‑functional Collaboration

  • Work closely with marketing, operations, compliance, and retention teams to deliver a seamless client journey.
  • Support webinars, seminars, promotions, and client engagement initiatives.

Compliance & Conduct

  • Ensure all sales activities comply with regulatory requirements and internal policies.
  • Maintain accurate CRM records and follow approved communication standards.

Reporting

  • Maintain accurate records of client interactions, pipeline activity, and outcomes within the CRM.
  • Provide regular updates on performance, client trends, and sales activity to management.

Requirements

  • 3+ years' experience in sales within the FX/CFD or online trading industry.
  • Strong understanding of financial markets, CFDs, FX, and trading platforms (MT4/MT5, ThinkTrader).
  • Proven ability to meet or exceed sales and revenue targets.
  • Excellent communication, negotiation, and relationship‑building skills.
  • Analytical mindset with experience using CRM systems.
  • Ability to work European market hours from the Dubai office.
  • Fluency in English and at least one European language (mandatory).
  • Bachelor's degree in Finance, Economics, Business, or a related field is required from a globally recognised university; postgraduate qualifications are an advantage.