Front Office Executive

4 days ago

Dubai, Dubai, United Arab Emirates SEVEN SEAS HOTEL L L C Full time

Job Title: Front Office Executive

Department: Front Office

Reports To: Front Office Manager / Duty Manager

Job Summary

The Front Office Executive is responsible for delivering excellent guest service by handling check-in and check-out procedures, managing reservations, and addressing guest inquiries efficiently. This role represents the first point of contact for guests and ensures a positive and memorable guest experience.

Key Responsibilities

  • Welcome guests warmly and professionally upon arrival
  • Perform check-in and check-out procedures accurately and efficiently
  • Handle room reservations, cancellations, and modifications
  • Manage guest inquiries, requests, and complaints in a courteous manner
  • Ensure proper room allocation and coordination with housekeeping
  • Maintain accurate guest records and update the hotel management system
  • Handle cash, billing, and payment transactions correctly
  • Promote hotel services, facilities, and special offers
  • Ensure compliance with hotel policies, SOPs, and safety standards
  • Prepare daily front office reports and handover logs
  • Coordinate with other departments to ensure guest satisfaction

Qualifications & Requirements

  • Diploma or bachelor's degree in Hospitality Management or related field
  • Minimum 1–2 years of experience in hotel front office operations
  • Familiarity with hotel software (IDS preferred)
  • Good knowledge of reservation and billing procedures
  • Fluency in English; additional languages are an advantage

Skills & Competencies

  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Ability to handle guest issues calmly and professionally
  • Attention to detail and multitasking ability
  • Well-groomed and professional appearance

Working Conditions

  • Shift-based work including weekends and holidays
  • Front desk–based role with frequent guest interaction

Job Types: Full-time, Permanent

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