Automotive Service Advisor

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Liberty Car Care Full time

Company Description

Liberty Car Care is a trusted name in automotive maintenance and repair, known for professional service, transparency, and customer satisfaction. We're expanding our dynamic team and looking for motivated Service Advisors to join our family.

Role Description:

  • Act as the main contact between customers and the workshop team.
  • Greet customers, understand their service needs, and record job details accurately.
  • Prepare and issue repair orders, estimates, and invoices.
  • Coordinate with technicians to ensure timely and accurate vehicle repairs.
  • Keep customers informed on job progress, additional work, and delivery time.
  • Provide honest service recommendations.
  • Inspect vehicles with customers during check-in and delivery.
  • Handle customer feedback, warranty claims, and service follow-ups professionally.
  • Maintain service records and ensure compliance with company policies.
  • Strive to deliver an exceptional customer experience aligned with Liberty Car Care's standards.

Qualifications:

  • Diploma or Bachelor's Degree in Automotive, Mechanical, or related field
    preferred but not mandatory.
  • Minimum
    2–3 years of experience
    as a Service Advisor in an automotive workshop or dealership.
  • Strong understanding of vehicle systems, maintenance procedures, and service workflows.
  • Excellent
    communication and customer service
    skills, able to explain technical issues clearly.
  • Ability to manage multiple jobs and work under pressure in a fast-paced environment.
  • Positive attitude, team-oriented mindset, and professional appearance.
  • UAE driving license
    preferred.
  • Fluency in
    English
    required;
    Arabic
    is an advantage.


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