Service Sales Advisor

5 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates LIBERTY CAR CARE Full time

KEY RESPONSIBILITIES

  • Serve as the primary point of contact between customers and the workshop, ensuring smooth communication and a professional Liberty Car Care experience.
  • Greet customers warmly, identify their service needs, and assess opportunities for value-added services.
  • Record customer concerns, vehicle symptoms, and service instructions accurately in the system.
  • Prepare repair orders, provide clear cost estimates, and issue final invoices with full transparency.
  • Coordinate with technicians to ensure timely completion of jobs and accuracy of service execution.
  • Provide continuous job status updates, additional recommendations, and delivery timelines to customers.
  • Conduct detailed vehicle walk-around inspections during check-in and vehicle delivery.
  • Recommend preventive maintenance, tyres, batteries, alignment, AC service, and other workshop offerings.
  • Support active upselling of value-added services in a customer-focused and ethical manner.
  • Handle customer concerns, warranty claims, service issues, and follow-ups with professionalism.
  • Maintain complete service records, daily sales reports, and customer communication logs.
  • Ensure compliance with Liberty Car Care SOPs, operational standards, and safety procedures.
  • Work closely with technicians, receptionists, and management to achieve daily sales and service KPIs.
  • Deliver consistent, exceptional customer experience aligned with Liberty Car Care service values.
  • Represent Liberty Car Care's brand image with professionalism, courtesy, and integrity.

DESIRED CANDIDATE PROFILE

  • Sales-driven, confident, and customer-oriented personality with strong persuasion skills.
  • Empathetic, diplomatic, and able to resolve customer concerns smoothly.
  • Proactive, dependable, and focused on achieving daily service and sales targets.
  • Strong communicator who collaborates effectively with workshop teams and management.
  • Skilled in upselling services while maintaining honesty, transparency, and customer trust.
  • Presentable, courteous, and committed to upholding Liberty Car Care's brand standards.
  • Experience in Tyre Plus, Bosch Car Service, or any Multibrand Auto Workshop is highly preferred.

QUALIFICATIONS

  • Diploma or Bachelor's Degree in Automotive, Mechanical, Business, or equivalent (preferred but not mandatory).
  • Minimum 2–3 years of experience as a Service Advisor / Service Sales Advisor in a workshop environment.
  • Strong technical understanding of vehicle systems, service processes, and maintenance requirements.
  • Excellent communication skills; able to simplify technical issues for customers.
  • Proven ability to manage multiple repair orders and achieve sales & performance KPIs.
  • Highly organized, detail-oriented, and able to perform efficiently in a fast-paced workshop.
  • UAE Driving License preferred.
  • Fluency in English required; Arabic is an advantage.

Job Type: Full-time

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