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Senior ERP/ CRM/ HRM

1 day ago

Dubai, Dubai, United Arab Emirates Alebdaa Workers Employment Services Center Full time

Position:- Senior ERP / CRM / HRM & Finance Automation Specialist

Experience: 5–7 years

Location: Remote

Language: Strong English proficiency

Type: Full-time

Email CV on - -

Role Summary

We're #Hiring Senior Functional Specialist to lead our ERP, CRM, HRM, and Finance processes and drive end-to-end business automation. This role will shape how our systems evolve in future years, including RPA, AI-assisted workflows, and intelligent analytics around our Laravel-based ERP.

Key Responsibilities


• Analyze, map, and optimize business processes across Finance, CRM, HRM, and Operations, with a strong focus on automation and scalability.


• Design ERP, CRM, and HRM workflows that are ready for RPA bots, AI services, and integrated mobile/web applications.


• Work with technical teams to define functional requirements, APIs, data structures, and integration points.


• Define and improve approval chains, automated workflows, alerts, and exception handling rules.


• Ensure all financial processes (GL, AP, AR, bank reconciliation, fixed assets, budgeting, cash flow) are correctly implemented and support automated posting and reconciliation.


• Collaborate on dashboards and KPIs for management, including predictive and proactive indicators.


• Identify and prioritize hyper automation opportunities (rules + RPA + AI + integrations) and contribute to a long-term automation roadmap.


• Lead UAT, prepare training material, and ensure users can effectively work with automated processes.


• Stay current with emerging ERP/CRM/HRM and automation technologies and recommend tools that support future growth.

Core Requirements


• 5–7 years of experience with ERP systems in at least two domains: Finance, CRM, HRM, or Operations.


• Strong functional understanding of:

Finance: GL, AP, AR, bank reconciliation, financial statements, budgeting, cash flow.

CRM: leads, opportunities, sales pipeline, customer lifecycle.

HRM: employee lifecycle, attendance, leave, payroll basics, performance.


• Proven experience designing or improving automated workflows in ERP or similar business systems.


• Solid understanding of APIs, data models, and integration concepts (you don't have to code, but you understand how systems connect).


• Strong analytical and documentation skills, with the ability to convert business needs into clear functional specifications.


• Excellent English communication skills and proven ability to work effectively.

Nice to Have


• Experience with Laravel-based ERP or PHP-based business applications.


• Hands-on experience with RPA / workflow / automation platforms (e.g., UiPath, Power Automate, n8n, Camunda, etc.).


• Basic understanding of AI/ML use cases in business (invoice recognition, anomaly detection, scoring, recommendations).


• Experience with BI / reporting tools (Power BI, Tableau, Metabase , or similar).

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