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Customer Service Chinese
3 weeks ago
About the Role
We are looking for a Customer Service who is fluent in Chinese (Mandarin) and English to support our customers, handle inquiries, and ensure a smooth experience across all communication channels.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and messaging apps in Chinese and English
- Provide accurate product / service information and resolve issues in a timely manner
- Handle complaints professionally and follow up until resolution
- Record all customer interactions in the system (CRM / ticketing tool)
- Coordinate with internal teams (sales, operations, technical, etc.) to solve customer problems
- Assist with translations (Chinese English) for customers or internal documents when needed
- Escalate complex issues to the relevant team or manager
- Collect customer feedback and share improvement suggestions
- Maintain a polite, patient, and professional tone in all communication
Requirements
- Fluent in Chinese (Mandarin) – written and spoken
- Good English – written and spoken
- Previous experience in customer service, call center, front office, or support role (preferred but not always required if skills are strong)
- Strong communication and listening skills
- Able to stay calm and professional with difficult or upset customers
- Basic computer skills: email, chat tools, CRM or ticketing systems (or ability to learn fast)
- Strong sense of responsibility and attention to detail
Job Type: Full-time
Pay: AED2, AED3,000.00 per month
Work Location: Remote