Customer Service Advisor

7 days ago


Abu Dhabi, United Arab Emirates Smart Motor Auto Repair Center Full time

**Service Advisor (Syrian Nationals only male and female)**:

- For Syrian Nationals with Preferred Social Media and Dealership Experience_

**Location**: Abu Dhabi, UAE
**Position**: Service Advisor

**Key Responsibilities**
- Greet customers, assess vehicle needs, and advise on necessary repairs.
- Coordinate with the workshop to ensure timely service and repairs.
- Provide cost estimates and keep customers informed about their vehicle's status.
- Collaborate on social media content to promote services and offers (preferred).
- Use dealership knowledge to manage service processes, warranties, and customer expectations (preferred).
- Handle post-service follow-ups and address customer feedback.
- Maintain accurate service records and documentation.

**Skills Required**:
**Hard Skills**:

- Experience in automotive service and dealership processes.
- Knowledge of vehicle systems and repair needs.
- Proficiency with service order and dealership management software.
- Experience as a social media representative or spokesperson (preferred).

**Soft Skills**:

- Strong communication in both **English and Arabic**.
- Excellent customer service and interpersonal skills.
- Problem-solving and conflict resolution abilities.

**Sales and Convincing Skills**:

- Ability to upsell services and provide persuasive recommendations for additional repairs.
- Skilled in explaining technical issues in a way that builds trust and encourages customer decisions.

**Application**:
Please send your CV along with any relevant dealership or social media experience.

WhatsApp: 0561019486


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