Automobile Service Advisor

2 weeks ago

Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

**Service Advisor Responsibilities**:

- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Preparing Job Card for Inspection and for the Customer.
- Preparing Estimates for the Customers

**Service Advisor Requirements**
- Relevant Experience in the automotive field may be advantageous.
- A strong understanding of automobile technology and the automobile industry.
- Excellent customer service, interpersonal, and communication skills.
- Proven experience in Communicating fluently and preparing needed estimates in English
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.

**Languages**
- English
- Knowledge of additional languages are advantageous

**Job Types**: Full-time, Permanent

**Salary**: AED2,000.00 per month

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