Customer Service
4 days ago
CITRON is urgently hiring a Customer Service and Admin Representative who has great customer service skills in a fast-paced work environment. To know more about us, please visit our Instagram account, Citron HQ.
**Responsibilities**:
- Answer customer queries on the phone/WhatsApp/mail
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Identify and assess customers’ needs to achieve satisfaction
- Provide customer service updates to management
- Personalization/Customization of products
- Keep records of customer interactions and file documents
**Requirements**:
- Min 3 years experience in customer service
- Min 1 year experience in an admin role
- Able to converse fluently in English, Arabic is a plus
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
**Job Types**: Full-time, Permanent
**Salary**: AED3,000.00 - AED3,500.00 per month
Application Question(s):
- What is your expected salary?
- Are you available immediately?
- What is your VISA status?
**Experience**:
- customer service: 2 years (required)
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