Customer Service Executive

1 week ago


Dubai, United Arab Emirates NCRiAscentia Service LLC Full time

Own Visa Will be preferred.

1. Follow calling procedures while initiating outbound calling

2. Contact consignees by following assigned calling scripts.

3. update shipments delivery status on Client platform firstly and proper disposition on Given software as per listed dispositions to match the call results on call log

4. Ensure calling procedures as per sender’s special delivery requirements are met at all the timings

5. Highlight any consignee missing information to your superior to update the same with OPS to be considered during rechurning

6. Share customers feedback / comments related to inbound complaint and/or delivery concern

**Any specialized Qualifications / skills /experience required**:

- Excellent communication skills
- Ability to deal with demanding customers and escalations
- Bringing out the best in others to achieve maximum performance
- Following through on inquiries to ensure completion
- Committing to exceptional customer service Main KPIs:

- Consignee address validation
- Initiate 300 calls/day, 7800 Attempts in a month (300*26 days) &
- Allot at least
85% of Quality Score
- Maintain > 90% of knowledge test result
- Maintain > 95% of Attendance
- Maintain > 90% of Adherence

**Salary**: AED3,000.00 - AED4,000.00 per month



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