IT Service Desk Agent

2 weeks ago

Abu Dhabi, United Arab Emirates Parsons Full time

**IT Service Desk Agent**

**Abu Dhabi, United Arab Emirates**

Parsons is looking for an amazingly talented **IT Service Desk Agent**to join our team In this role, you will get to support employees with IT related queries and help set up new joiners.

**What You'll Be Doing**:

- Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.
- Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
- Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
- Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
- Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
- Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
- Provides Service Desk on-call support for non-business hours (Weekends and Holidays).
- Performs other responsibilities associated with this position that may be appropriate.

**What Required Skills You'll Bring**:

- Diploma/Bachelor's Degree holders are welcome to apply.
- Minimum **1 year**of related work experience providing support to end users, working in an IT support role or working in the MIS environment (or an equivalent combination of work experience and education).
- A knowledge of Microsoft operating systems and Cisco as well as knowledge of personal computer technology, including a variety of computer models, printers and peripherals.
- Familiarity with the MIS environment and knowledge of the assigned area.
- Ability to identify, analyze and resolve common technical issues, questions and problems with the standard Parsons hardware and software configurations.
- Strong written and oral communication skills in English
- Good interpersonal skills for working in a culturally diverse team.

**Minimum Clearance Required to Start**:
Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.

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