Russian Speaking Concierge for Holiday Homes

**Job Overview**:
As a Concierge at Mira Holiday Homes, you will be the first point of contact for our guests, ensuring a smooth and enjoyable stay by assisting with various inquiries, tasks, and services. You will act as the primary representative for customer service, providing prompt responses and helpful solutions while upholding the highest standards of hospitality. The role requires exceptional communication skills, attention to detail, and a proactive approach to guest requests.

**Key Responsibilities**:

- **Guest Relations**:

- Greet and welcome guests upon arrival, providing a warm and friendly first impression.
- Assist guests with their needs throughout their stay, including recommendations, bookings, and inquiries.
- Provide information on local attractions, restaurants, services, and transportation options.
- Respond to guest queries about apartment amenities, including the smart lock system, air conditioning, and heating controls.
- **Check-in & Check-out Assistance**:

- Facilitate the check-in and check-out process, ensuring that it runs smoothly and efficiently.
- Coordinate any special check-in or check-out requests, such as early or late arrivals.
- **Move-in/Move-out Procedures**:

- Conduct move-in inspections with new tenants, providing a detailed report on the condition of the property.
- Assist in coordinating move-out procedures, reviewing the unit’s condition, and managing the return of security deposits.
- **Problem Solving**:

- Address guest issues or concerns in a professional and timely manner, providing solutions that meet company standards.
- Coordinate with maintenance teams for repairs and services needed in guest apartments.
- **Communication**:

- Keep a close line of communication with the Operations Manager and other team members to ensure smooth daily operations.
- Coordinate guest requests with other departments, such as housekeeping or maintenance, to ensure that services are promptly delivered.
- Maintain detailed records of guest interactions and service requests.
- **Property Maintenance Coordination**:

- Schedule and oversee routine maintenance checks and repairs, ensuring the property remains in top condition.
- Liaise with cleaning teams for post-stay cleaning and laundry services.
- **Administrative Tasks**:

- Maintain accurate guest records, including booking details, payment information, and personal preferences.
- Manage and document payments for services provided, including security deposits, rent payments, and additional service fees.
- Assist in generating monthly reports detailing occupancy, service requests, and guest feedback.
- **Other Duties**:

- Facilitate communication with vendors, service providers, and delivery services for guest convenience.
- Assist in setting up new apartments for rental, ensuring all amenities are operational and stocked.
- Offer additional services, such as recommending or arranging car rentals, excursions, and other travel-related needs.

**Required Skills**:

- **Customer Service Orientation**: Strong desire to assist guests and make their stay as pleasant as possible.
- **Communication Skills**: Excellent verbal and written communication skills in English; proficiency in other languages is an advantage.
- **Problem-Solving Skills**: Ability to quickly address and resolve guest issues with a focus on positive outcomes.
- **Attention to Detail**: Ensure that all guest requests and property inspections are handled thoroughly and accurately.
- **Organizational Skills**: Efficiently handle multiple tasks and prioritize accordingly in a dynamic environment.

**Qualifications**:

- Prior experience in hospitality, customer service, or concierge services is preferred.
- Knowledge of property management and guest services is a plus.

**Working Conditions**:

- Full-time position.
- Required to work in shifts, including weekends and public holidays.
- **Work from office**

Pay: Up to AED5,500.00 per month

Application Deadline: 10/10/2024