Concierge Customer Service

6 days ago

Dubai, United Arab Emirates Mira Search Full time

Mira Holiday Homes, a short-term rental service in Dubai managing numerous 4-star properties, is looking for a **Concierge Customer Service** professional who is a **Russian speaker.**

The role generally focuses on providing an exceptional guest experience. Based on common industry practices and related job postings for Russian-speaking roles in Dubai's hospitality sector, here's a brief overview:
The Concierge Customer Service (Russian Speaker) will be the primary point of contact for Russian-speaking guests, ensuring their stay is comfortable, seamless, and memorable. This role involves providing comprehensive support from pre-arrival to post-departure, addressing inquiries, and offering personalized recommendations.

**Responsibilities (General)**:

- **Assistance & Support**: Assist guests with check-ins/check-outs, luggage, transportation arrangements, and other general requests.
- **Concierge Services**: Offer recommendations and make bookings for tours, attractions, restaurants, and other services in Dubai.
- **Problem Resolution**: Address guest concerns and resolve issues promptly and efficiently to ensure guest satisfaction.
- **Property Knowledge**: Possess thorough knowledge of Mira Holiday Homes' properties, services, and local attractions.
- **Administrative Tasks**: Maintain accurate guest records and assist with various administrative duties as required.
- **Sales/Upselling (if applicable)**: Potentially assist with promoting additional services or amenities offered by Mira Holiday Homes.

**Requirements (General)**:

- **Fluency in Russian and English**: Excellent verbal and written communication skills in both languages are essential.
- **Customer Service Experience**: Previous experience in a customer service or hospitality role, preferably in a hotel or short-term rental environment.
- **Communication Skills**: Strong interpersonal and communication skills with a friendly and professional demeanor.
- **Problem-Solving Skills**: Ability to handle challenging situations with patience and find effective solutions.
- **Organizational Skills**: Good organizational and time management abilities to handle multiple tasks efficiently.
- **Computer Proficiency**: Familiarity with booking systems and general office software.
- **Knowledge of Dubai**: Familiarity with Dubai's attractions, services, and transportation is a plus.

Application Question(s):

- What is your expected salary in AED per month?
- Can you join immediately? If no, what is your notice period?

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