Customer Service Executive- Day

5 days ago

Dubai, United Arab Emirates We Will Fix It Services L.L.C Full time

**CUSTOMER SERVICE EXECUTIVE**:

- Day & Night shift
- (Usual shift 3 weeks day & 1 week nights)

The Customer Service Executive is an essential role for effective customer communication, scheduling technicians and the effective day to day running of the company:

- APPLICANTS MUST HAVE PREVIOUS EXPERIENCE WITH THE BUSINESS PROCESS OUTSOURCING INDUSTRY (BPO), PREFERABLY WITH AN INTERNATIONAL BRAND
- APPLICANTS WHO ALSO HAVE LOCAL / REGIONAL CUSTOMER SERVICE EXPERIENCE WILL HAVE A DISTINCT ADVANTAGE

**THE COMPANY**

Open since 2008, we are a market leading maintenance company with a strong reputation in the industry. Specialising in the areas of air conditioning, plumbing, electrical & handyman services, to date we have undertaken over 250,000 jobs for over 60,000 customers.

**CUSTOMER SERVICE**
- Be the 1st point of customer contact for all forms of customer communication
- Listen & understand customers maintenance requirements & book schedules for the correct technician

**SCHEDULE**
- Accurately dispatch the field service technicians to the relevant customer enquiries
- Serve as primary point of contact for customers & technicians and liaise with them throughout the day or night (i.e. Cancellations, rescheduled jobs, new jobs, etc.)
- Send task details to technicians via SMS & WhatsApp

**SYSTEM**
- Coordinate and maintain access for residential communities & buildings
- Keep customer account updated with access specific notes & comments
- Investigate and report customer history and tasks for problematic jobs
- Scheduling using MS Dynamics & maintaining its accuracy

**COMPETANCIES**

1. Planning and organising - ability to prioritise workload accordingly and use initiative

2. Specialist knowledge
- understands technical aspects of work and maintains technical knowledge.

3. Problem solving and analysis - displays critical thinking, analyses issues and breaks them down into their component parts with a logical and methodical approach

4. Oral communication - speaks clearly, fluently and in an effective manner

5. Written communication
- writes in a clear and concise manner, using appropriate grammar, style and language

6. Interpersonal/Cultural sensitivity - interacts with others in a sensitive and effective way

7. Resilience and Patience - maintains effective work behavior and patience in the face of setbacks or pressure

8. Attention to detail and accuracy - maintains attention to detail under pressure

**SALARY PACKAGE**
- 4,000 dhs basic salary for 5 days, 45 hours a week
- 150% overtime for additional hours
- 200% overtime for anti-social nightshift hours (10pm to 4pm)
- Roughly 400 dhs extra for 1 week of night shift
- 150 dhs monthly flight cash
- Performance related monthly bonus scheme (Last 6 months average 500 dhs a month)
- Transport to & from work
- Medical insurance
- 30 days vacation
- Uniform

**Salary**: AED4,600.00 - AED5,100.00 per month

**Experience**:

- Customer Service: 3 years (required)
- BPO: 2 years (required)

**Language**:

- Tagalog (required)
- Excellent English
- Both spoken & written (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

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