Customer Service Agent

7 days ago

Dubai, United Arab Emirates Altius Customer Service Full time

*Responsibilities:*

1. Respond to inbound calls promptly and professionally in both English and Arabic.

2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3. Assist customers with product information, troubleshooting, and technical support.

4. Accurately record customer information, interactions, and transactions in the database.

5. Collaborate with other team members and departments to escalate complex issues as needed.

6. Follow company policies and procedures to ensure consistency and compliance.

7. Meet and exceed performance metrics, including call quality, response time, and customer satisfaction ratings.

8. Stay updated on product knowledge, company policies, and industry trends to effectively assist customers.

*Requirements:*

1. Fluency in both English (spoken and written) is essential.

2. Previous experience in a call center or customer service role is preferred.

3. Excellent communication skills with a professional and courteous demeanor.

4. Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.

5. Ability to multitask and prioritize tasks in a high-volume environment.

7. Flexibility to work 8-hour shifts, 6 days a week, including weekends and holidays.

8. High school diploma or equivalent; additional education or certifications in customer service is a plus.

*Working Hours:*
- 8-hour shifts
- 6 days a week (including weekends)
- Flexible scheduling may be required based on business needs.

Join our team and become a valuable asset in providing exceptional customer service to our diverse clientele.

Pay: AED3,500.00 - AED4,500.00 per month

**Experience**:

- customer service: 1 year (required)

**Language**:

- Arabic and English (required)

Expected Start Date: 18/04/2025

  • Customer Service Agent

    2 weeks ago

    Dubai, United Arab Emirates Trisixnine FZE Full time

    Job Opening: Customer service Agent Position: Customer service Agent Location: Dubai **Salary**: 2000 AED + Commissions Visa Requirement: Must have your own visa Experience: At least 1 year in call center or customer service **Responsibilities**: Handle inbound and outbound calls. Provide excellent customer support. Qualifications: Strong...

  • Customer Service Agent

    4 days ago

    Dubai, United Arab Emirates Hire Hub Global Full time

    Customer Service Agent **Responsibilities**: - Maintain updated knowledge of all company products and services in order to provide adequate education to customers - Provide information and instructions about relevant products and services - Make product and service suggestions to meet the customer's specific needs - Field incoming phone calls and respond...

  • Customer Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    We are looking for a talented Customer Service Agent who is able to work in a challenging environment and provide exceptional customer service.Job Type: Full TimeAbout the RoleThis is an exciting opportunity to join our team as a Customer Service Agent. The successful candidate will be responsible for providing high-quality customer service and support to...

  • Customer service agent

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    A Customer Service Agent plays a crucial role in ensuring customer satisfaction through efficient and effective communication and problem-solving. They are responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products or services. A successful Customer Service Agent must have excellent...

  • Customer service agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    A Customer Service Agent plays a pivotal role in fostering customer satisfaction through efficient and effective communication and problem-solving strategies. They are responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products or services. A successful Customer Service Agent must possess...

  • Customer service agent

    7 days ago

    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    A Customer Service Agent plays a pivotal role in fostering customer satisfaction through efficient and effective communication and problem-solving strategies. They are responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products or services. A successful Customer Service Agent must possess...

  • Customer service agent

    7 days ago

    Dubai, United Arab Emirates Client of Talentmate Full time

    A Customer Service Agent plays a crucial role in ensuring customer satisfaction through efficient and effective communication and problem-solving. They are responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products or services. A successful Customer Service Agent must have excellent...

  • Customer service agent

    5 days ago

    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    A Customer Service Agent plays a pivotal role in fostering customer satisfaction through efficient and effective communication and problem-solving strategies. They are responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products or services. A successful Customer Service Agent must possess...

  • Exceptional Customer Service Agent

    2 weeks ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Exceptional Customer Service Agent PositionThe Exceptional Customer Service Agent will be responsible for handling customer inquiries and concerns in a timely and professional manner. This role requires strong analytical and interpersonal skills, as well as the ability to work independently and as part of a team to achieve customer satisfaction and loyalty...

  • Customer Service Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Customer Service AgentWe are seeking a highly organized and customer-focused individual to join our front desk team as a Customer Service Agent.About the RoleThe successful candidate will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. This includes greeting and checking in guests, responding to...