International IT Support Manager

4 days ago


Dubai, Dubai, United Arab Emirates MENA Recruit Pty Ltd Full time
Role and Responsibilities

1. Overseeing the delivery of first-class IT support to the international offices
2. Ensuring team is focused on providing the highest standards of customer service in a professional, efficient and knowledgeable manner
3. Take ownership with service-related escalations and enquiries from the international offices
4. Build relationships with key stakeholders in IT and across the business
5. Work closely with the International Partner to ensure international business requirements are recognised
6. Hold regular Service Review meetings to gather feedback and ensure their needs and challenges are identified. Report on findings to Management and drive forward change to alleviate frustrations and improve customer experience
7. Understanding the evolving needs of an office and implement change to ensure these needs are met
8. Devise and implement service improvement plans as required to ensure a consistently high level of support is provided across all international offices
9. Ensure all tickets escalated to Technical Operations are co-ordinated and managed effectively
10. Regularly liaising with Technical Operations teams to highlight trends and drive forward change to reduce reoccurring incidents
11. Engage with the out-of-hours service provider to improve their knowledge of all offices in order to improve the level of support provided
12. Identify and implement efficiencies in resource planning and coverage across the international support team
13. Work closely with the Customer Experience Business Partner to promote IT initiatives and change
14. Ensuring procedures and best practices are followed
15. Managing the day-to-day needs of team members including training and development
16. Frequent travel to all international offices and London
17. Building and maintaining a network of reliable third-party suppliers in each region
18. Working closely with the Procurement team to ensure correct procedures are followed for supplier and contract management
19. Communicate and co-ordinate IT projects to the international customer base
20. Report on trends and SLAs
21. Implementing change in line with the business and IT strategy

Qualifications and Experience

1. Proven track record of successfully managing a team and delivering outstanding IT services
2. Excellent written and verbal communication skills

Person Specification

1. Self-motivated and pro-active
2. Personable and enthusiastic
3. Empathetic and excellent communicator who will always put the customers first
4. Strong critical thinking skills
5. Forward thinking
6. Excellent interpersonal and communication skills
7. Ability to engage with those from both technical and non-technical backgrounds via different channels

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates UAS International Trip Support Full time

    Job Title: IT AdministratorDescription: We seek a detail-oriented IT Administrator to oversee and maintain our IT infrastructure, ensuring seamless operations and security during night hours.Requirements:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).At least 3 years of experience in IT...


  • Dubai, Dubai, United Arab Emirates UAS International Trip Support Full time

    About the RoleWe are seeking a highly skilled and proactive Executive Assistant to provide comprehensive support to C-level executives. This role requires exceptional organizational abilities, strong project management skills, and the ability to manage multiple priorities in a fast-paced environment.The ideal candidate will be highly detail-oriented, possess...


  • Dubai, Dubai, United Arab Emirates Minor International Full time

    Company DescriptionMinor Hotels is an international hotel owner, operator, and investor headquartered in Bangkok, Thailand, with more than 550 hotels in over 55 countries across Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe, and the Americas.Job DescriptionWe are looking for a motivated and detail-oriented Operations Support Intern to...


  • Dubai, Dubai, United Arab Emirates Minor International Full time

    We are looking for a motivated and detail-oriented Operations Support Intern to assist our Regional Office MEA Operations team. This internship opportunity offers high-level hands-on experience with a chance to contribute to key regional projects while learning about hotel operation processes.Key Responsibilities:1. Assist with Administrative Tasks2. Support...


  • Dubai, Dubai, United Arab Emirates Minor International Full time

    We are looking for a motivated and detailoriented Operations Support Intern to assist our Regional Office MEA Operations team. This internship opportunity offers highlevel handson experience with a chance to contribute to key regional projects while learning about hotel operation processes.  Key Responsibilities: Assist with Administrative Tasks Support...


  • Dubai, Dubai, United Arab Emirates Minor International Full time

    We are looking for a motivated and detailoriented Operations Support Intern to assist our Regional Office MEA Operations team. This internship opportunity offers highlevel handson experience with a chance to contribute to key regional projects while learning about hotel operation processes. Key Responsibilities:Assist with Administrative TasksSupport team...


  • Dubai, Dubai, United Arab Emirates MENA Recruit Pty Ltd Full time

    Role and ResponsibilitiesOverseeing the delivery of first-class IT support to the international officesEnsuring team is focused on providing the highest standards of customer service in a professional, efficient and knowledgeable mannerTake ownership with service-related escalations and enquiries from the international officesBuild relationships with key...


  • Dubai, Dubai, United Arab Emirates UAS International Trip Support Full time

    About the PositionThis mid-senior level full-time role offers an opportunity to work closely with C-level executives and contribute to the success of the organization. The successful candidate will have 5+ years of experience as an Executive Assistant supporting senior leaders in a corporate setting.Responsibilities:Oversee and coordinate executive-led...


  • Dubai, Dubai, United Arab Emirates IT solution Full time

    **Job Overview:**We are seeking a highly organized and proactive Administrative Coordinator to provide day-to-day support to our executive team. The ideal candidate will handle a variety of administrative tasks, manage schedules, communications, and ensure smooth business operations.Responsibilities:Calendar Management: Coordinate meetings, appointments, and...

  • Support Manager

    3 days ago


    Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time

    Job Title: Support Manager Location: RemoteIndia Shift: Standard Duration: 6 months contract Roles & Responsibilities:Analyze System issues participate in Root Cause Analysis and actively participate in decision for issues prioritization. Resolve the incidents and tickets assigned to the team. Interact with users to resolve the issues. Monitor the...


  • Dubai, Dubai, United Arab Emirates Coba IT Consultants Full time

    Job Title: Executive Support SpecialistLocation:Position Type: Full-TimeWe're seeking a highly organized and skilled Executive Support Specialist to provide exceptional administrative support to our CEO.Key Responsibilities:Calendar Management: Manage the CEO's calendar, ensuring smooth daily operations and effective time management.Communication &...


  • Dubai, Dubai, United Arab Emirates Careers International Full time

    We are seeking an experienced Administrative Support Manager to join our team at Careers International. In this role, you will be responsible for providing administrative and operational support to the sales team, ensuring efficient order processing, customer satisfaction, and seamless communication between clients, suppliers, and internal teams.Key...


  • Dubai, Dubai, United Arab Emirates Antal International Network Full time

    A strategic role has become available within Antal International Network, supporting the CEO/Director in Dubai. The ideal candidate will have extensive experience in similar corporate environments.About the Role:The successful applicant will provide comprehensive administrative support to the CEO/Director.This includes coordinating complex travel...


  • Dubai, Dubai, United Arab Emirates Johnson Controls Full time

    Role OverviewJCI is seeking a highly skilled INTERNAL SUPPORT AGENT to join our team. As an Internal Support Agent, you will provide exceptional support to our internal stakeholders, ensuring their needs are met and exceeded.Your key responsibilities will include:Providing technical expertise and guidance to internal stakeholders.Developing and implementing...


  • Dubai, Dubai, United Arab Emirates Coba IT Consultants Full time

    About the Company: Coba IT Consultants is a leading provider of technology solutions, and we are committed to delivering exceptional service to our clients. We are seeking an experienced Executive Assistant to support our CEO in Dubai, UAE.Key Responsibilities:Support to CEO: Provide administrative support to the CEO, including managing their calendar,...

  • Intern

    40 minutes ago


    Dubai, Dubai, United Arab Emirates McDermott International, Ltd Full time

    Job DescriptionJob Overview:The Intern supports the administration group and works closely with their supervisor to follow clearly defined general services procedures. The Intern is a role that allows for the development of new administration-related skills. The Intern is responsible for performing basic administration activities and using existing...

  • Support Team Leader

    2 hours ago


    Dubai, Dubai, United Arab Emirates TAT IT Technolgies Full time

    Support Team LeaderThis position plays a vital role in ensuring customer satisfaction and loyalty by delivering top-notch support and resolving issues efficiently. As a Support Team Leader, you will oversee a team of support specialists, guiding them to provide exceptional service and driving business success.Main Responsibilities:Lead a team of support...


  • Dubai, Dubai, United Arab Emirates UAS International Trip Support Full time

    Job DescriptionAbout UAS:UAS International Trip Support is a global leader in providing comprehensive aviation services, offering support across trip planning, ground handling, fuel services, and flight operations. With a strong presence worldwide, we cater to the aviation industry&aposs unique needs with innovative technology solutions, superior customer...

  • Intern

    6 days ago


    Dubai, Dubai, United Arab Emirates McDermott International, Ltd Full time

    Job DescriptionJob DescriptionJob Overview:The Intern supports the administration group and works closely with their supervisor to follow clearly defined general services procedures. The Intern is a role that allows for the development of new administration-related skills. The Intern is responsible for performing basic administration activities and using...


  • Dubai, Dubai, United Arab Emirates MENA Recruit Pty Ltd Full time

    About the Role:We are looking for an International Technical Support Lead to join our team at MENA Recruit Pty Ltd. As a key member of our IT department, you will be responsible for ensuring that our international offices receive high-quality IT support.Responsibilities:Oversee the delivery of IT support services to our international offices.Work closely...