Gest Service Agent
2 weeks ago
The Guest ServiceAgent is responsible for providing exceptional service to guestsensuring a pleasant and memorable experience at Emirates Park Zoo& Resort. This role involves welcoming guests handlingrequests resolving concerns and offering assistance in variousaspects of the guest experience including reservationscheckin/checkout processes and generalinquiries.
Duties& Responsibilities:
GuestReception and Assistance: Greetand interact with guests in a professional friendly and courteousmanner. Provide information on services amenities and resortfacilities.
Checkin/Checkout:Facilitate the smooth checkin and checkout process ensuringaccurate guest data entry billing and timely assistance with anyrequests.
ReservationManagement: Assist with themanagement of guest reservations including making new bookingsmodifying existing reservations and confirming reservations asnecessary.
GuestRequests & Inquiries:Handle guest inquiries concerns and special requests (e.g.transportation dining reservations special accommodation)efficiently andprofessionally.
ProblemResolution: Address guestcomplaints or concerns promptly finding effective solutions whilemaintaining a positive guestexperience.
Communicationwith Departments: Liaise withhousekeeping maintenance security and other departments to ensuretimely responses to guest needs andrequests.
ProvideInformation: Offer local areainformation and assist with recommending activities dining optionsand events both within the zoo & resort and in thesurroundingarea.
GuestExperience Monitoring: Ensurethat guest interactions and experiences are consistently positiveand maintain a high level of guestsatisfaction.
AdministrativeSupport: Perform lightadministrative duties including managing guest files updatingdatabases and maintaining the front deskarea.
Safetyand Security: Ensure guests areaware of safety protocols and emergency procedures. Maintainconfidentiality of guest information and ensure the security of thefront deskarea.
Requirements
Qualifications:
High schooldiploma or equivalent; a degree or certification in hospitalitymanagement / BusinessAdministration.
Previousexperience in guest service customer service or front office rolespreferably in a hotelresort.
Excellentcommunication and interpersonalskills.
Proficiency inMicrosoft Office Suite (Word ExcelOutlook).
Fluency inEnglish is essential; proficiency in Arabic or other languages isanadvantage.
Strongproblemsolving and decisionmakingskills.
Ability to workin a fastpaced environment manage multiple tasks and maintain apositiveattitude.
Strongorganizational and multitaskingabilities.
Ability to standfor extendedperiods.
Flexibility towork shifts including evenings weekends and holidays asneeded.
Benefits Accommodation:Provided.
Duty Meal:Provided.
Key Skills
Anti Money Laundering,Arm,FireSafety,Heavy Bus Driving,Aluminium,Apache Commons
Employment Type : Full Time
Experience: years
Vacancy: 1
-
Gest Service Agent
4 minutes ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Park Zoo Full timeThe Guest Service Agent is responsible for providing exceptional service to guests ensuring a pleasant and memorable experience at Emirates Park Zoo & Resort. This role involves welcoming guests, handling requests, resolving concerns, and offering assistance in various aspects of the guest experience including reservations, check-in/check-out processes, and...
-
Gest Service Agent
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emirates Park Zoo Full timeThe Guest Service Agent is responsible for providing exceptional service to guests ensuring a pleasant and memorable experience at Emirates Park Zoo & Resort. This role involves welcoming guests, handling requests, resolving concerns, and offering assistance in various aspects of the guest experience including reservations, check-in/check-out processes, and...
-
Agent – Service Center
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full timeJob Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently high quality. The...
-
Agent – Service Center
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full timeJob DescriptionPRIMARY RESPONSIBILITIES:Guest Service ResponsibilitiesThe Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.The Service...
-
Agent – Service Center
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full timeJob DescriptionPRIMARY RESPONSIBILITIES:Guest Service Responsibilities1. The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.2. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.3. The...
-
Agent – Service CenterFilled
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full timeJob DescriptionPRIMARY RESPONSIBILITIES:Guest Service ResponsibilitiesThe Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.The Service...
-
Agent – Service CenterFilled
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full timeJob Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality. The...
-
Guest Service Agent
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates 1st-jobs Full timeAbout the job Guest Service Agent - Front OfficeJob Title: Guest Service Agent - Front OfficeSalary: Competitive, negotiable based on experience1. Free duty meals2. Housing accommodation3. Air tickets back home every 2 years4. Health insurance5. Additional perks and benefitsJob Description:We are currently seeking a dedicated and customer-oriented Guest...
-
IT Service Desk Agent
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ceenex Global LLC Full timeWe're Hiring: IT Service Desk AgentWe are looking for a skilled IT Service Desk Agent with a minimum of 5 years of experience to join our dynamic team in Dubai. The ideal candidate will be responsible for providing exceptional technical support and ensuring seamless operations within our IT infrastructure.Location:Dubai, United Arab EmiratesWork Mode:Work...
-
Guest Service Agent
16 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full timeCompany OverviewAnantara Hotels & Resorts is a luxury hotel brand that offers exceptional guest experiences in unique and exotic locations.We are seeking a skilled Guest Service Agent to join our team at one of our resorts, where you will have the opportunity to provide top-notch service to our discerning guests.
-
Customer service agent
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full timeThe Customer Service Agent will be responsible for providing exceptional customer support and ensuring customer satisfaction. This includes responding to customer inquiries, resolving issues, and processing orders. The Customer Service Agent will also maintain accurate records of customer interactions and collaborate with other departments to ensure timely...
-
Guest Services Agent
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Centro Hotels by Rotana Full time**Job Overview:**Centro Hotels by Rotana is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our Front Office department, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities:**Provide personalized service to...
-
Guest Services Agent
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Limited Full timeJob SummaryMandarin Oriental Hotel Group Limited is seeking a dedicated Front Desk Agent to join our team. This role involves providing top-notch guest service, handling room reservations, and working closely with colleagues to deliver an exceptional guest experience.Key Responsibilities:Welcoming guests and ensuring a smooth check-in processProcessing guest...
-
Guest Service Agent
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full timeJob Description Manage check-in and check-out procedures efficiently, verifying guest information and processing payments swiftly to minimize wait times. Resolve guest inquiries and complaints promptly, demonstrating empathy and effective problem-solving skills to enhance guest satisfaction. Handle reservations and manage room inventory, utilizing...
-
Guest Service Agent
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full timeJob DescriptionManage check-in and check-out procedures efficiently, verifying guest information and processing payments swiftly to minimize wait times.Resolve guest inquiries and complaints promptly, demonstrating empathy and effective problem-solving skills to enhance guest satisfaction.Handle reservations and manage room inventory, utilizing property...
-
IT Service Desk Agent
7 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Parsons Oman Full timeIn a world of possibilities, pursue one with endless opportunities. Imagine NextWhen it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...
-
Resort Services Agent
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Nayeducation Full timeAre you passionate about delivering exceptional guest experiences? Do you have what it takes to be a successful Guest Experience Expert?As a Front Desk Agent at Nayeducation, you will take the initiative to provide a wide range of services that guide guests through their entire stay. You will be empowered to move about your space and do what needs to be...
-
IT Service Desk Agent
7 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Parsons Full timeIn a world of possibilities, pursue one with endless opportunities. Imagine NextWhen it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...
-
Guest Service Agent
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full timeGuest Service Agent (Russian / Chinese Speaking)The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction.Duties...
-
Service Desk Agent
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full timeService Desk AgentAbu Dhabi, United Arab Emirates | Posted on 01/09/2025This role is a key position for the delivery of process innovation and continuous improvement initiatives across GBS. The role will play an important role in helping to foster a culture of sustainable change through the creation and implementation of CSI plans and processes.1. Good...