Customer Relationship Management Manager

3 days ago


Dubai, Dubai, United Arab Emirates RP International Full time
We are looking for a results-driven CRM Manager to lead customer engagement initiatives for Everyday Banking products, including accounts, deposits, and payment solutions. This role will harness the power of Dynamics 365 Marketing to create targeted, data-driven, and personalized communication strategies that drive product usage, deepen customer relationships, and enhance retention.

Key Responsibilities:

1. Develop and execute CRM campaigns that align with business objectives, improving customer engagement and product adoption.
2. Utilize Dynamics 365 Marketing to automate and optimize customer journeys across email, SMS, push, and in-app notifications.
3. Define customer segments and behavioral triggers by collaborating with data teams for more targeted and personalized campaigns.
4. Analyze campaign performance, customer engagement, and conversion rates to refine and improve marketing strategies.
5. Explore new features and enhancements within Dynamics 365 Marketing to drive efficiency and effectiveness.
6. Support A/B testing initiatives to optimize engagement strategies and improve campaign performance.

Qualifications & Experience:

1. Experience in CRM, lifecycle marketing, or digital marketing, within banking or financial services.
2. Hands-on expertise with Dynamics 365 Marketing (Customer Insights Journeys) or similar automation platforms.
3. Strong understanding of customer segmentation, journey mapping, and multi-channel campaign execution.
4. Proven experience crafting engaging email, SMS, push, and in-app messages in collaboration with marketing teams and agencies.

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Jobtrack Management Services Full time

    CUSTOMER RELATIONSHIP MANAGERDUBAI - COMPETITIVE PACKAGE + ANNUAL BENEFITSOne of the leading investment and real estate development firms requires a Customer Relationship Manager. Minimum 7 years of experience in a result-driven service industry, ideally from property, development, or FM background. Strong experience working within a customer service...


  • Dubai, Dubai, United Arab Emirates Jobtrack Management Services Full time

    CUSTOMER RELATIONSHIP MANAGER Jobtrack Management Services Location: Dubai, UAE Posted In: 30/11/ One of the leading investment and real estate development firms requires a Customer Relationship Manager. Minimum 7 years of experience in a result-driven service industry, ideally from property, development, or FM background. Strong experience working within...


  • Dubai, Dubai, United Arab Emirates fäm Properties Dubai Full time

    Customer Relationship Management ManagerWe are seeking a highly motivated and skilled CRM Manager to oversee our customer relationship management strategy. The CRM Manager will be responsible for designing, implementing, and optimizing CRM programs that improve customer retention, drive engagement, and support overall business growth. This role involves...


  • Dubai, Dubai, United Arab Emirates Midis Group Kuwait Full time

    Job Description:The Renewals Executive at Midis Group Kuwait is responsible for establishing and maintaining sound relationships with existing partners, ensuring timely follow-ups, and handling the renewal process prior to expiration. This role requires a skilled professional who can work effectively with internal departments, identify customer needs, and...


  • Dubai, Dubai, United Arab Emirates Ejadah Asset Management Group Full time

    Job Description : Assistant Sales Manager Automotive DealershipPosition OverviewThe Assistant Sales Manager supports the Head of Mobility in overseeing daily sales operations, driving team performance, and achieving dealership targets. This role bridges the gap between sales consultants and management, ensuring the team operates efficiently and delivers...


  • Dubai, Dubai, United Arab Emirates fäm Properties Dubai Full time

    We are seeking a highly motivated and skilled CRM Manager to oversee our customer relationship management strategy. The CRM Manager will be responsible for designing, implementing, and optimizing CRM programs that improve customer retention, drive engagement, and support overall business growth. This role involves collaborating across teams to ensure a...


  • Dubai, Dubai, United Arab Emirates fäm Properties Dubai Full time

    We are seeking a highly motivated and skilled CRM Manager to oversee our customer relationship management strategy. The CRM Manager will be responsible for designing, implementing, and optimizing CRM programs that improve customer retention, drive engagement, and support overall business growth. This role involves collaborating across teams to ensure a...


  • Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    We are looking for a highly skilled Regional Sales Representative to join our team at ADIB - Abu Dhabi Islamic Bank. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with existing and new customers.Your key responsibilities will include:To identify and pursue new business opportunities from the...


  • Dubai, Dubai, United Arab Emirates Rentokil Initial Full time

    About UsRentokil Initial is a leading company with over 80 years of expertise in pest control and hygiene solutions globally.We focus on teamwork, customer satisfaction, and the continuous development of our workforce.As a Sales Consultant in Hygiene and Scenting, you will be part of a dynamic team that drives innovation and growth.Your RoleYou will generate...


  • Dubai, Dubai, United Arab Emirates Merge Recruitment Agency Full time

    Responsibilities:Dealing with VIP and high profile clients.Handling all owners' inquiries including delivering and uncompleted projects.Manage and develop Client Relations, ensuring all processes, functions, and systems are in place to provide satisfactory service to clients from point of sale till handover of property.Responsible for the development of a...


  • Dubai, Dubai, United Arab Emirates Merge Recruitment Agency Full time

    •Dealing with VIP and high profile clients.•Dealing with all owners inquiries including delivering and uncompleted projects.•Manage and develop the Client Relations, ensuring that all processes, functions and systems are in place to provide satisfactory service to our clients from point of sale till handover of property.•Responsible for the...


  • Dubai, Dubai, United Arab Emirates CBD Accounting FZE Full time

    Responsibilities:Fully understand client's requirements, provide the right service and product, and make the deal successful.Coordinate and organize relevant departments and agencies to provide customers with a full range of services.Develop new clients, achieve marketing and sales targets.Be fully familiar with the company's products and business, and...


  • Dubai, Dubai, United Arab Emirates fäm Properties Dubai Full time

    Overviewfäm Properties Dubai is seeking a highly motivated and skilled CRM Manager to oversee our customer relationship management strategy. The CRM Manager will be responsible for designing, implementing, and optimizing CRM programs that improve customer retention, drive engagement, and support overall business growth.Key Responsibilities:Develop and...


  • Dubai, Dubai, United Arab Emirates Justlife Home Services Full time

    At Justlife Home Services, we are revolutionizing the way people access home services. We are seeking a talented Customer Relationship Management (CRM) Executive to join our dynamic Marketing department.The successful candidate will be responsible for executing and overseeing email and WhatsApp campaigns, ensuring quality and analyzing results. This role...


  • Dubai, Dubai, United Arab Emirates Bizrahmed Full time

    Customer Relationship Management DeveloperBizrahmed is a prestigious center specialized in aesthetics and hair restoration. The center prioritizes patient satisfaction, safety, and the adoption of the latest technologies in facial plastic surgery, body contouring, hair restoration, men's health, skin care, and laser therapy. With over 20 years of experience,...


  • Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group Full time

    Key ResponsibilitiesThe successful Sales Executive will be responsible for driving sales growth and improving customer satisfaction at Juma Al Majid Holding Group.Main ResponsibilitiesGenerate new business leads and expand existing customer relationships.Provide expert advice and guidance to customers on products and services.Develop and implement tailored...


  • Dubai, Dubai, United Arab Emirates Abroad Work Full time

    At Abroad Work, we are seeking a Customer Relationship Management Professional to join our dynamic team. As a key member of our marketing department, you will be responsible for developing and implementing CRM strategies to enhance customer satisfaction, loyalty, and engagement.Responsibilities:Design and generate CRM reports to track store performance and...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    At Client of Talentmate, we are seeking a highly skilled Senior CRM Executive to lead our customer relationship management strategies.We are looking for an experienced professional who can drive customer engagement and optimize retention efforts.The ideal candidate will have expertise in CRM tools, data analytics, and customer lifecycle management to enhance...

  • Relationship Manager

    4 weeks ago


    Dubai, Dubai, United Arab Emirates RAKBANK Full time

    At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.As Relationship Manager your role is to acquire, grow and deepen Wealth Management Banking relationships through effective relationship...


  • Dubai, Dubai, United Arab Emirates Sidel Full time

    Sidel is seeking a Customer Relationship Manager to drive sales growth within the packaging solutions space. This role requires a deep understanding of the rigid container market, as well as a proven ability to build and maintain strong customer relationships.Key ResponsibilitiesDevelop and execute sales strategies to achieve targets, leveraging expertise in...